Team Leader, Customer Deductions

Snyder's-Lance Hanover , PA 17331

Posted 1 week ago

Job Summary

The Team Leader, Customer Deductions is responsible for overseeing the functions of the Customer Deduction Department to ensure all deductions are cleared in a timely manner. This role directly supervises Deduction Representatives and Trade Deduction Coordinators who are responsible for processing all company deductions.

Essential Job Duties

  • Supervises and supports Deduction Representative and Trade Deduction Coordinator. Responsibilities include coordinating and participating in interviewing, hiring, and training associates; planning, assigning, and directing work; documenting and delivering performance appraisals; rewarding and disciplining associates; addressing complaints and resolving problems.

  • Ensures Partner Brand Promotions are entered for Deduction Representative to pull Partner Brand bill back information.

  • Ensures Partner Brands custom pricing is entered on a daily basis.

  • Signs-off on route chargebacks for quantity differences.

  • Reviews daily claims reports from Trade Accounting.

  • Works directly with the Partner Brands department to resolve all issues regarding Partner Brand bill backs.

  • Provides guidance to team to answer questions and/or resolve issues with deductions.

  • Reviews and ensures all promotional additions/changes are properly approved according to corporate guidelines; follows-up with Field Sales and/or Marketing to gain proper approval if needed.

  • Communicates and provides effective service to connecting groups (such as sales, trade planning and marketing departments) and provides information both internally and externally.

  • Facilitates bi-weekly meetings with Deduction team to discuss issues, concerns or process improvement opportunities.

  • Serves as a backup for other positions in the Customer Deduction Department as needed.

  • May perform other duties as assigned or required.

Scope of Responsibility

Minimal supervision; work often done independently by following practices and procedures while occasionally having worked checked. Directly supervises 4 -6 employees in the Customer Deduction Department. This position gives input and particular weight in decision making for interviewing, hiring, appraising performance, rewarding and discipline, and firing and/or change in status. While this job may not have final authority relating to firing or changing the status of employees, due to the level of supervisory oversight and knowledge of particular employee performance and discipline, this job's recommendations regarding firing or change in status will be given particular weight.

Knowledge and Skill Requirements

  • Strong verbal and written communication skills.

  • Detail oriented with a focus on quality and continuous improvement.

  • Strong interpersonal, problem solving and mathematical skills.

  • Excellent customer service skills; able to manage difficult and/or emotional customer situations.

  • Knowledge of Word, Excel and ERP (i.e. Oracle) systems.

  • Excellent leadership skills.

Education and Experience

Associate's degree required (Bachelor's degree preferred) and a minimum of 4 years related banking, auditing or accounting experiences; or equivalent combination of education and experience.

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel.

Work Environment

Office environment; the noise level in usually minimal.

Travel Required

Travel may be required for business meetings, less than 10%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Team Leader

Tractor Supply

Posted 4 days ago

VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 Overview Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members' commitment to our Mission and Values. With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live "Life out Here"! This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Responsibilities It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: 1. Maintain regular and predictable attendance.2. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. 3. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 4. Take the initiative to support selling initiatives (GURA): * Greet the Customer * Uncover the Customers' needs * Recommend products * Ask for the Sale 5. This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: * Execute assigned basic, promotional, and seasonal merchandising activities. * Perform Opening/Closing procedures. * Transport and make deposits to bank. * Assess store conditions and assign duties. * Organize and prioritize workflow through the use of the daily planner. * Recovery of merchandise. * Participate in mandatory freight process. * Perform regular and promotional price change activities. * Resolve customer complaints/issues and ensure the customer has a positive experience. * Adhere to loss prevention standards and respond to any alarm calls as needed. * Communicate with Team Members on job functions, responsibilities and financial goals. * Operate cash register/computer supervising cash handling procedures. * Assist Team Members on appropriate application of policies and procedures. * Operate Forklift and Baler * Complete all documentation associated with any of the above job duties 6. May be required to perform other duties as assigned. Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Professional Certifications: None. Other knowledge, skills or abilities: * Basic computer skills. * Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. * Ability to perform and execute principle responsibilities of Team Members. Working Conditions: * Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) Lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. * Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. * Promote a safe and productive work environment for all Team Members, customers, and vendors, as well as train Team Members on the appropriate application of policies and procedures. Physical and Mental Requirements (Essential Functions): This position is non-sedentary. It is essential that you have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safety; to operate all equipment related to their job duties effective, safely, properly, and accurately; and to provide the highest level of customer service. You must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodations): * Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. * Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack) * Ability to occasionally lift or reach merchandise overhead. * Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. * Ability to move throughout the store for an entire shift. * Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. * Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register). * Ability to constantly operate store equipment such as computer, cash register, and other store equipment. * Ability to read, write, and count accurately to complete all documentation. * Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. * Ability to process information / merchandise through the point-of-sale system. * Ability to successfully complete training and certification to dispense propane, and to dispense propane. * Ability to successfully complete all required training. * Ability to travel as required in support of district needs. * Ability to drive or operate a vehicle for business needs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Tractor Supply Hanover PA

Team Leader, Customer Deductions