Team Leader, Customer Deductions

Snyder's-Lance Hanover , PA 17331

Posted 1 week ago

Job Summary

The Team Leader, Customer Deductions is responsible for overseeing the functions of the Customer Deduction Department to ensure all deductions are cleared in a timely manner. This role directly supervises Deduction Representatives and Trade Deduction Coordinators who are responsible for processing all company deductions.

Essential Job Duties

  • Supervises and supports Deduction Representative and Trade Deduction Coordinator. Responsibilities include coordinating and participating in interviewing, hiring, and training associates; planning, assigning, and directing work; documenting and delivering performance appraisals; rewarding and disciplining associates; addressing complaints and resolving problems.

  • Ensures Partner Brand Promotions are entered for Deduction Representative to pull Partner Brand bill back information.

  • Ensures Partner Brands custom pricing is entered on a daily basis.

  • Signs-off on route chargebacks for quantity differences.

  • Reviews daily claims reports from Trade Accounting.

  • Works directly with the Partner Brands department to resolve all issues regarding Partner Brand bill backs.

  • Provides guidance to team to answer questions and/or resolve issues with deductions.

  • Reviews and ensures all promotional additions/changes are properly approved according to corporate guidelines; follows-up with Field Sales and/or Marketing to gain proper approval if needed.

  • Communicates and provides effective service to connecting groups (such as sales, trade planning and marketing departments) and provides information both internally and externally.

  • Facilitates bi-weekly meetings with Deduction team to discuss issues, concerns or process improvement opportunities.

  • Serves as a backup for other positions in the Customer Deduction Department as needed.

  • May perform other duties as assigned or required.

Scope of Responsibility

Minimal supervision; work often done independently by following practices and procedures while occasionally having worked checked. Directly supervises 4 -6 employees in the Customer Deduction Department. This position gives input and particular weight in decision making for interviewing, hiring, appraising performance, rewarding and discipline, and firing and/or change in status. While this job may not have final authority relating to firing or changing the status of employees, due to the level of supervisory oversight and knowledge of particular employee performance and discipline, this job's recommendations regarding firing or change in status will be given particular weight.

Knowledge and Skill Requirements

  • Strong verbal and written communication skills.

  • Detail oriented with a focus on quality and continuous improvement.

  • Strong interpersonal, problem solving and mathematical skills.

  • Excellent customer service skills; able to manage difficult and/or emotional customer situations.

  • Knowledge of Word, Excel and ERP (i.e. Oracle) systems.

  • Excellent leadership skills.

Education and Experience

Associate's degree required (Bachelor's degree preferred) and a minimum of 4 years related banking, auditing or accounting experiences; or equivalent combination of education and experience.

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel.

Work Environment

Office environment; the noise level in usually minimal.

Travel Required

Travel may be required for business meetings, less than 10%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Team Leader, Customer Deductions

Snyder's-Lance