Team Lead (Supervisor)

Exela Technologies Inc. Houston , TX 77020

Posted 1 week ago

Daily tasks include, but are not limited to: Management of print/copy/imaging projects, mail/courier services, supply services and intermittent reception and hospitality back up.

Process mail, deliver mail, scan in/out packages and deliver mail/packages. Coordinate work for Customer Service Associates Run mail meter and inserter equipment Handle time-off requests and day-to-day processes of the team Help resolve employee and customer concerns/issues Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews Lift large bundles of mail and make mail deliveries Handle time-sensitive material Perform duties and special requests as assigned by management Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs and measurements Ensure the highest levels of customer care Ensure adherence to business guidelines, safety & security procedures Responsible for all aspects of equipment; make appropriate equipment recommendations Provide constructive feedback and recognition to team Support financial results by minimizing site waste and rework

Required Qualifications:
Experience coordinating/deploying work to employees required Minimum of 1-year customer service related experience required Ability to resolve employee and customer concerns/issues Ability to communicate both verbally and written with customers and company personnel High school diploma or equivalent (GED) required Ability to effectively work individually or in a team environment Ability to handle multiple projects simultaneously Strong organizational and administrative skills required Computer proficiency in email environments, MS Word/Excel Heavy Lifting Ability to adhere and administer companies policies and procedures Standing for long periods of time Significant walking Willingness to work overtime if needed Preferred Qualification: Post office, Mail or previous Shipping/Receiving experience

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Team Lead Client Admin (OfiIvz)

Invesco

Posted 7 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Invesco is a leading global asset management firm with more than $888.2 billion* in assets under management. We provide our retail and institutional clients a diverse and comprehensive range of investment capabilities to help people get more out of life. Invesco is publicly traded on the New York Stock Exchange (IVZ) and has about 7,000 employees in over 20 countries. (*As of December 31, 2018) Job Purpose (Job Summary): Reporting to a supervisor, the primary function of this role is to support business needs, by assisting with workflow and in the development of associates within the department. This position plays a key role in assisting new associates in the transition from training to a fully functional representative. The position develops associates by giving feedback, coaching, and mentoring, and by delivering additional division or work-group specific training. The role acts in a leadership and administrative capacity as a liaison between various Transfer Agency departments and both internal and external customers in an effort to facilitate open effective communication. Works with minimal supervision and applies industry and company knowledge in handling more difficult situations. This position acts as a resource and provides technical assistance to representatives while assisting the supervisor in providing leadership to the team. Start Date for this position will be after June 1, 2019. Key Responsibilities / Duties: * Serves as a resource for questions, problem solving, and additional information. * Supports department in accordance with business needs, performing transaction processing/answering calls to assist with the workload when needed. * Delivers division or work group specific training for representatives. * Provides feedback to representatives via call calibrations, quality sampling, and evaluations. Based on observations, gives associates feedback on areas for improvement. * Accepts full accountability for items and follows up according to department standards until the answer is provided to the client, regardless of functions delegated to other departments. * Responds in a professional and empathetic manner to inquiries from internal and external customers. * Accepts and handles problem calls transferred by representatives requiring escalated attention or consideration. * Understands and communicates when exceptions to the standard policies and procedures need to be made and initiates them. * Assists supervisor with development of representatives including call monitoring, quality sampling, and providing feedback to as to progress and development. * Initiates research and facilitates problem resolution through inquiry and cooperation with other departments. * Makes suggestions to improve current processes or procedures. * Performs other duties as assigned. Work Experience / Knowledge: * Prior financial services experience is required. * One or more years of experience as a representative preferred for this position. * Prior experience in a role where strong customer service, system manipulation, and data entry skills were demonstrated required. Skills / Other Personal Attributes Required: * Demonstrated proficiency in Windows, Excel and Word. * Strong communication and interpersonal skills. * Ability to handle confidential or sensitive information in an appropriate manner. * Strong organizational skills are required. * Strong reasoning skills and an aptitude for problem solving. * Basic writing skills, composing e-mails and inter office memos in a clear and concise manner. * Basic computer skills with the ability to use multiple Windows-based applications. * Must demonstrate a thorough understanding of basic Transfer Agency functions. Formal Education: (minimum requirement to perform job duties) * High School Diploma or equivalent required. * Bachelor's degree preferred or equivalent years of related experience required. License/Registration/Certification: (minimum requirement to perform job duties) * FINRA Series 6 or 7 required * FINRA Series 26 desired Working Conditions: * Normal office environment with little exposure to excessive noise, dust, or temperatures. * The ability to lift, carry or otherwise move objects of up to 10 pounds is also necessary. * Frequent Sitting. * Normally works a regular schedule of hours; however, hours may vary depending upon the project or assignment. IVZOFI FLSA (US Only): Nonexempt The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment. Invesco Houston TX

Team Lead (Supervisor)

Exela Technologies Inc.