Team Lead (Supervisor)
Exela Technologies Inc.
Houston , TX 77020
Posted 1 week ago
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Daily tasks include, but are not limited to: Management of print/copy/imaging projects, mail/courier services, supply services and intermittent reception and hospitality back up.
Process mail, deliver mail, scan in/out packages and deliver mail/packages. Coordinate work for Customer Service Associates Run mail meter and inserter equipment Handle time-off requests and day-to-day processes of the team Help resolve employee and customer concerns/issues Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews Lift large bundles of mail and make mail deliveries Handle time-sensitive material Perform duties and special requests as assigned by management Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs and measurements Ensure the highest levels of customer care Ensure adherence to business guidelines, safety & security procedures Responsible for all aspects of equipment; make appropriate equipment recommendations Provide constructive feedback and recognition to team Support financial results by minimizing site waste and rework
Experience coordinating/deploying work to employees required Minimum of 1-year customer service related experience required Ability to resolve employee and customer concerns/issues Ability to communicate both verbally and written with customers and company personnel High school diploma or equivalent (GED) required Ability to effectively work individually or in a team environment Ability to handle multiple projects simultaneously Strong organizational and administrative skills required Computer proficiency in email environments, MS Word/Excel Heavy Lifting Ability to adhere and administer companies policies and procedures Standing for long periods of time Significant walking Willingness to work overtime if needed Preferred Qualification: Post office, Mail or previous Shipping/Receiving experience