Bullhorn Professional Services has an opportunity available for a Team Lead on our Streamlined Solutions Group (SSG). The SSG team is responsible for the creation, ownership, and delivery of predefined packaged solutions across all Bullhorn Product lines.
Why this job is important:
At Bullhorn, our core purpose is to "deliver an incredible customer experience." The Team Lead, Streamlined Solutions Group (SSG) has a direct impact on that experience by optimizing processes and leveraging strategic skills to help our Professional Services organization deliver.
As a Team Lead, SSG a typical day might include:
Creating project schedules, facilitating project kick off meetings, and delivering projects on-time and on-budget
Managing Client Relationships across the implementation life cycle
Partnering with clients to identify key business objectives
Aiding clients with Bullhorn best practices regarding user adoption techniques, rollout strategies, and education plans.
Leading cross functional teams in the development and completion of key project milestones
Managing a team of Implementation Consultants responsible for project management and technical delivery of solutions on Bullhorn's SaaS platform
Performance management including team 1:1's and workload analysis
Building process enhancements to reduce the time and effort to deliver solutions to Bullhorn's client base
Owning the delivery and maintenance of a suite of add-on packaged solutions available for Bullhorn's existing client base. This includes quarterly profitability analysis, cross-training groups on the offerings, and building new packages when needed
Responsible for driving compliance to established pre-sales SLA's and on-time on-budget delivery
Representing the Professional Services department on cross functional team initiatives and serves as a point of escalation for internal and external stakeholders
Developing strategic plans to achieve margin and quality focused goals
This job might be for you if have:
2+ years of supervisory experience
Proven success in a project management role
Leadership experience in a SaaS delivery environment
Ability to drive continuous improvement in cross-functional processes through partnership with business and technology teams
Understanding of and commitment to software values, principles, and practices
Bonus points for:
Prior experience in the recruiting industry is desired, as is experience supporting/implementing a CRM product
A high comfort level with the Software Development Life Cycle (SDLC)
Project Management Profession (PMP) certification
Experience in customer relationship management
Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
You might be a fit for Bullhorn if:
You are energetic and enjoy working in a fast-paced environment
You are confident and love sharing success with your team
You take ownership of your work and continuously strive for improvement