Team Lead, RCM

Netsmart Overland Park , KS 66204

Posted 2 months ago

Job Summary

Individual will be responsible for managing day-to-day billing processes and procedures for assigned clients. The position will be responsible for identifying areas of process improvement and managing those changes to ensure optimal outcomes for the positive financial health of both our client and Netsmart Revenue Cycle Management Services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage day-today operations and performance of Billing Claims Specialist.

  • Manage and maintain appropriate staffing based on incoming work logs.

  • Develop and implement backlog reduction plans as necessary.

  • Manage client escalations as they arise.

  • Maintain an ongoing relationship with existing clients to foster new sales opportunities.

  • Assist in marketing solution offerings to new and existing clients

  • Work with team to evaluate and obtain beta testing partners for new solution offerings.

  • Create and manage a training plan for associates.

  • Performs other duties as assigned by supervisor.


  • Bachelor's Degree, Certification or equivalent work experience required.

  • 2 years of medical billing, cash posting, and charge entry experience

  • 3 years of call center experience preferred

  • Knowledge of billing operations; billing and collections processes; denial management; overall accounts receivable management.

  • Excellent customer service skills.

  • Excellent verbal and written communication skills.

  • Knowledge of Microsoft Office products, specifically skilled in Excel, Word, and Outlook.

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.

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Team Lead, RCM