Team Lead Of Invoice Processing

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit Inhabit.com.

About AMS Billing

AMS utility billing provides convergent billing, submetering, invoice processing, payments, regulatory compliance, analytics, and more to give our customers the most complete platform available for billing. Our billing services are built and optimized with property managers in mind.

Job Description Summary

The Team Lead of Invoice Processing is an industry professional who understands the value of results-driven customer service. Position is responsible for directly managing between 2-6 personnel within their department including contracted employees. Position is also responsible for all client communications, oversight of the IP department (including implementation) and resolving any invoice processing issues. Position is also required to perform complex problem-solving and IP audits using internal program reports and Excel analytics.

What You'll Do (Functions & Responsibilities)

• Plan and direct all IP services & representatives, delivering high level executive & administrative support for daily business operations.

• Track and ensure team is hitting performance metrics.

• Help team members troubleshoot process issues and propose new solutions if needed.

• Manage multiple on-going project tasks of various complexities, using several CRM systems and internal platforms to meet strict billing deadlines.

• Train and direct IP team members and contractors to deliver outstanding customer service with IP and call center etiquette.

• Responsible for staff hiring, goal setting, coaching/training, performance evaluations, etc.

• Initiate and develop projects and training sessions that enhance departmental performance as well as customer facing training.

• Collaborate with senior office staff and account managers to implement new business strategies.

• Produce ad-hoc financial reporting, internal audits and reports to senior management or to external clients.

Qualifications

What We're Looking For (Minimum qualifications)

• Team leadership in a fast-paced environment, specifically in a customer service or call center environment.

• Problem solving skills and ability to propose solutions.

• Ability to deliver superior customer service.

• Excellent verbal and written communication skills.

• Ability to multi-task in a fast-paced environment.

• Strong Microsoft Excel skills.

• Comprehensive understanding of public utilities.

• Familiarity with multifamily utility payments a plus.

• Experience with commercial utilities, invoice processing and auditing.

• Minimum typing speed of 50wpm (words per minute).

Education Requirements

• Associate Degree in Accounting Operations or related field preferred

Type

• Full Time, Salaried, Exempt

Location

• Knoxville, TN (Hybrid)

Benefits Include

• Competitive Pay

• Health Insurance: Medical, Dental, Vision and Prescription Plans

• Health Savings Accounts

• Flexible Spending Account

• Dependent Flexible Spending Account

• Critical Illness

• Accident

• Retirement Savings Plan (401K) with discretionary company match

• Short and Long Term Disability

• Company Paid $25,000.00 life insurance

• Supplemental Life and AD&D Insurance

• Employee Assistance Program

• Paid Holidays

• Paid Vacation

• Paid Volunteer Time

• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.