Team Lead, Fraud And Forgery

TCF Bank Plymouth , MN 55447

Posted 2 months ago

TCF is looking to hire a Team Lead - Fraud and Forgery, located in our Plymouth, Minnesota location. Now is the time to join TCF. Competitive salary and benefits. Lots of growth opportunities.

Responsible for coordinating the day-to-day work of a team within the FCCS department. Provide supervision, guidance, training, and feedback regarding work assignments and keeping the Supervisor informed regarding work flow, employee issues, concerns, and progress. Subject matter expert in all areas assigned to the department under supervision.

Major Areas of Accountability

  • Provide work direction and daily direction for staff. Responsible for managing and prioritizing workflow based on order of importance and level of risk to TCF and according to the team's skills and abilities.

  • Train newly hired staff on department policies and procedures. Providing ongoing training and assistance ensuring continual learning for all staff. Provide input for annual performance review of team.

  • Responsible for ensuring all work is completed in a timely manner that exceeds expected standards of customer service and satisfaction. Identify any inaccuracies, inefficiencies, or deviations and work with the department supervisor to address.

  • Assist with establishing and updating department policies and procedures, ensuring department meets all compliance requirements with the Uniform Commercial Codes, FCRA/FACT Acts, Federal Regulation CC, and State and Federal Law.

  • Provide project assistance as a subject matter expert to supervisor/manager in development of new procedures, products, and systems.

  • Cultivate and maintain relationships with Federal, State, and Local Law Enforcement Agencies to aid in the prosecution of suspects on fraudulent or unauthorized activity.

  • Resolve outstanding clearing account entries timely and accurately. Ensure losses are booked to the appropriate general ledger.

  • Assist department staff with daily work as necessary to keep department responsibilities and deadlines current.




  • Associate's degree or two years of banking, contact center, or investigative experience.


  • Four-year degree in Business, Finance, Accounting, Criminal Justice, Psychology, or related field

  • Relevant professional certification (CFE, CFCI, CAMS etc.)

Work Experience/Skills:


  • Three years of compliance or investigative experience OR one year of compliance or investigative experience AND two years of banking supervisory experience

  • Demonstrated aptitude and desire to coach, manage, and lead others

  • Ability to research and analyze compliance issues

  • Decision-making skills in regards to banking fraud

  • Demonstrated ability to work well under pressure and consistently meet strict deadlines

  • Through understanding of reporting requirements of banking regulatory agencies.

  • Strong PC proficiency/extensive experience with Excel/Word/Outlook

  • Strong verbal and written communications skills.


  • Knowledge of internal TCF systems, procedures, and processes

  • Experience in a leadership role

  • Proficient in the use of NICE or other similar call recording systems

Build your career with TCF

You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services. Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Build a better community with TCF

We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members' contributions to qualified Organizations and we match volunteers with organizations that need the time and talents our team members can provide.

Our Benefits

TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

We're proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Team Lead, Fraud And Forgery

TCF Bank