Team Lead (f/m/d) P&C Service Desk Germany
DE, Hamburg | Professional | Full-Time | ID: 4167
Are you an expert in HR administration? Do you have experience in leading a remote team? Are you looking for an exciting opportunity in a growing industry? Then take a closer look at Vestas.
People & Culture (P&C) > Global P&C Operations > P&C Region EMEA N/C
Globally HR consists of more than 170 employees, based in 5 HR regions globally.
You will hold the responsibility for HR operations for Germany, servicing more than 2.500 Vestas employees. You will report to the Head of P&C Operations NCE cooperating closely with the Regional Head of HR. As team lead (f/m/d) you will lead the P&C Service desk for Germany which covers Germany and Austria. It consists of three team members and is located in Hamburg and Husum.
Functional and disciplinary leadership & development of P&C Service Desk Team
Secure good collaboration between own team and stakeholders, e.g. other P&C teams, managers, HR Business Partners
Handle escalations and suggest/implement solutions
Review, improve and implement lean processes
Prepare and present regular statistics about Service Desk KPI to P&C management
Handle incoming stakeholder request via ticket system incl. issuing of documents e.g. contracts, addendums, confirmations and reference letters, i.e. fully operational team member
Support change in regards to the implementation of new systems
Bachelors or master's degree or relevant vocational education
Relevant HR knowledge, including German labour law
Several years' experience with HR administration and/or payroll in an international organization and German demands
Excellent German and English skills, written and spoken
Proven leadership track record, managing team(s) on multiple locations
International mindset and experience working at a global organization
Process oriented and structured in the way you work
Self-driven, independent and solution-oriented work approach, but also a strong team player, motivator and mediator
Open-minded and good at sharing and gathering information within team and stakeholders
It's natural for you to knowledge share, lead, guide and advise your colleagues and you possess good communication and collaboration skills
What we offer
We offer an exciting job with excellent opportunities for professional and personal development in an inspiring environment at the world's leading wind turbine producer. We value initiative, responsibility and the right balance between creativity and quality in all solutions. You will become part of a highly professional environment with a strong commitment.