Team Lead-Epic Ambulatory - 7090 (Yonkers, NY, Us)

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

• Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in office when required, and to be vaccinated, including for Flu and COVID.

The Epic Team Lead (Epic Ambulatory) will be responsible for leading a team of talented analysts in the implementation, optimization, and support of the Epic electronic health record (EHR) system. The Team Lead works in a hands-on role in designing technical solutions and provides guidance. The Team Lead will collaborate with key stakeholders, IT teams, and vendors to ensure successful integration and utilization of Epic to support clinical workflows and enhance patient care delivery. The Team Lead works closely with the manager and may also function as a Project Manager. Focus specialties include but are not limited to Primary Care and Behavioral Health and other workflows in the outpatient setting.

Responsibilities:

• Participate in day-to-day execution of advanced level technical activities.

• In conjunction with the manager, provide direction to a small team.

• Oversee assignments and the work of team members.

• Participate in planning the work, delegating effectively, and following up with staff, to provide support and guidance.

• Participate in the evaluation of team members' level of performance, to provide performance management.

• Participate in identifying training needs for team members.

• Participate in staffing decisions and promotion of team members.

• Supply technical expertise and business systems guidance to manager and team.

• Assist in defining problems and objectives, describing the requirements, determining costs and benefits.

• Define technical issues as they relate to the business and the operational feasibility of the system.

• Ensure that requirements are benchmarked against vendor offerings to facilitate solutions to business or operational problems.

• Identify highly complex, non-routine issues and recommends corrective action.

• Develop solutions for new system requirements.

• Provide expertise on design and planning and ensure that appropriate technical designs are implemented.

• Provide design review and/or code review, for efficiency and adherence to standards.

• Assess issues and provide enhancements to existing systems.

• Proactively analyze systems to identify potential issues and identify solutions.

• Maintain a high level of technical expertise and business knowledge.

• Ensure training, documentation, policies, and procedures are up-to-date, compliance and consistent across the enterprise.

• Provide system go-live support and On-call pager support, as required.

• Assist Project Manager or Manager with project planning.

• Participate in developing program priorities, resource requirements, project scope, and objectives.

• Identify, analyze, and communicate risks and issues to project management.

• This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application.

Required:

• Bachelor's degree in Computer Science, related field, or equivalent experience

• Epic certification in Epic Ambulatory

• 5+ years of related experience

• Experience leading or mentoring others

• Experience with application workflows, builds, testing, implementations, go-lives, troubleshooting and support

• Strong desktop skills including Word, Excel, PowerPoint, Visio

• Demonstrative understanding of technical documentation

• Ability to influence design decisions and steer projects towards successful outcomes

• Project management skills and experience with projects from initiation through completion

• Critical thinking skills

• Strong problem solving and analytical skills

• Ability to effectively collaborate with stakeholders at all levels of the organization.

• Strong interpersonal skills with customers, vendors, peers, and management

• Excellent written and verbal communication skills

• Knowledge of healthcare regulations, standards, and best practices related to electronic health records (EHR) and clinical informatics

• Must be adaptable in a rapidly changing environment with competing priorities

• Meeting all requirements for Epic certification is a condition of employment

• On a rotating basis, provide remote 24 x 7 on-call coverage for user support

• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its' affiliates.

• MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

Desired:

• Clinical application experience in Epic ClinDoc and/or Epic Orders

• Programming or other technical skills beneficial

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers

Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220194 Salary Range/Pay Rate: -

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here.

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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