Team Lead

NOTE: The California Department of Public Health (CDPH) has issued new requirements for health care and congregant care facilities to decrease the risk of COVID-19 outbreaks. Based on the CDPH public health mandate, all candidates for positions at Edgewood Center must provide proof of vaccination. Edgewood Center will consider applicants with ADA and Title VII exemptions on a case-by-case basis.

Edgewood Mission Statement

To be the place to begin for all bay area children, youth, and families who need mental health, social services, and academic support.

Vision Statement:

For everyone we serve to have the power to live life with understanding, confidence, strength, and joy.

Team Lead (DIC)- this is a full-time, non-exempt position, located in our San Bruno office (DIC North), Mon.-Thurs. 11:45am-8:15pm and Friday 10am-6:30pm.

Program Description

The Edgewood TAY Drop-In Centers (DICs) are resource centers designed specifically for 18-25-year-olds. The DICs provide dinner nightly, computers with internet access, hygiene products, snacks, and public transportation tokens. Referrals and resources are provided to address homelessness, legal issues, medical or mental health symptoms, academic and vocational barriers, and other concerns identified by our participants. Regularly scheduled programming includes recreational opportunities, community meetings, social nights, vocational workshops, educational activities, workshops addressing independent living and daily living skills, arts/music exploration, and a myriad of groups and activities addressing personal health and wellness.

Position Description

The TAY DICs Team Lead ensures daily programming runs smoothly and their Peer Partner team is working together effectively to create a safe and welcoming environment for Drop-in Center participants. The Team Lead offers support and guidance to each Peer Partner team and acts as a mentor to newly hired Peer Partners. While each Drop-in Center location has one Team Lead, these individuals may cover shifts at either site or collaborate on projects for the success of both programs.

Core Competencies

• Ability to facilitate a safe and welcoming environment for current and new participants.

• Provides active support to all participants as an informal counselor through listening to and identifying with their experiences, particularly around relationships, attitudes, personal goals, and personal rights.

• Employs supportive interpersonal skills including validation, listening, empathy, responding to feeling and content, prompting, summarizing, problem-solving, use of humor, and limit-setting.

• As a team leader, the ability to foster interest, skill, and success in getting a team to work together.

• Calm and professional response to crisis, including the use of mediation and de-escalation techniques.

• Ability to coordinate time sensitive projects with team members including communicating tasks and responsibilities and developing effective implementation strategies.

Essential Functions

• Provides regular direct supervision and mentorship to Peer Partners, addressing strengths and areas of growth.

• Provides oversight of programming both on and off-site, ensuring the engagement and safety of all participants and staff.

• Ensure the expected tasks of Peer Partners are completed adequately; responsible for identifying solutions to address barriers to task completion.

• Schedules, coordinates, and communicates appropriate break schedules for Peer Partners and shift coverage for Relief Peer Partners.

• Completes specific administrative and program support tasks as assigned by supervisor.

• Attends and contributes to weekly staff meetings, training days, and retreats.

• Ensure center is stocked with essential items weekly

• Coordinates with TAY FSP for warm hand offs and maintains communications with client's team.

• Carries out leadership role to include decision-making in collaboration with or in the absence of the Associate Director.

• In collaboration with supervisor, colleagues, volunteers, and participants, the Team Lead plans, coordinates, and co-facilitates activities and/or groups such as (but not limited to): therapeutic social support activities, skill-building groups, weekend activities, healthy evening meals, outings, and enrichment activities around the Bay Area.

• Encourages and supports participants in sharing their voice and perspective to enhance programming, advocate for their or the needs of all young adults, and/or to influence programs/policies.

• Supports coordination of outreach activities, administrative and marketing tasks for DIC program operations and to build professional skills.

• Regards 18-25-year-olds as persons with dignity, competence and engages them as full collaborators in service planning, delivery, and evaluation.

• Understands and values cultural and racial differences, their alternative perspectives on mental illness, help-seeking and alternative healing practices, as well as lifestyles, goals, family, and community life.

• In partnership with DIC Associate Director, Peer Ambassador, Outreach Coordinator, and Peer Partners, develops content for social media and monitors and responds to feedback by community members.

• Attends and actively participates in supervision; enlists support, requests, and integrates feedback.

• Maintains positive work relationships in a respectful and collaborative manner.

• Completes documentation and required paperwork thoroughly and in a timely manner, which includes meeting monthly efficiency requirements for the position.

• Respects participants privacy and handles sensitive and confidential information with discretion.

• Maintains confidential health records of young adults in compliance with the Edgewood, EPSDT, and San Mateo County Behavioral Health standards and regulations.

• Collaborates and communicates with internal and external stakeholders, in a manner that promotes agency mission, vision, and values; agency and area goals; consumer and family satisfaction; and highest quality care.

• Other duties as assigned.

Applied Knowledge, Skills, and Abilities

• Bachelor's Degree Preferred, high school diploma or equivalent required.

• Possess a CA driver's license and automobile insurance.

• Personal life experiences preferred which may include mental illness, physical health or medical issues, involvement with the juvenile justice or child welfare systems, substance use, trauma, immigration, family/community violence.

• At least 2 years' experience working as a member of a team and providing support to individuals between the ages of 14-30.

• Possesses strong leadership and communication skills.

• Ability to work afternoon and evening hours Monday-Friday, and some weekends.

Salary Information

This position pays an hourly rate range of $29.00-$31.90 per hour if fluent in a threshold language." *Please note- the language differential is contingent on passing a language proficiency test.

As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:

• 16 days of PTO the first year and more thereafter

• Nine paid holidays

• Five health and wellness days off annually

• 10% additional pay for community-relevant second language fluency

• Medical/Dental/and Vision plans

• 403 B Retirement Plan with agency match

• Employee Assistance Program

• Commuter Benefits Program

• Medical and Childcare Flexible Spending Accounts

• Pet Insurance

• Identity Theft Protection Plan

• Paid employee referral program

• Flexible work schedules

• Career advancement opportunities

• Retention bonuses for many positions

• Continuing Education expense reimbursement

• Professional licensing fee reimbursement

• Professional Development reimbursement opportunities

• Verified Public Service Loan Forgiveness Employer