Team Lead, Credit

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Summary

The purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers.

Essential Functions

• Provide Card Room Coordinator team member coaching and guidance in resolving difficult or complex issues

• Ensure customer cards are accurately created across several different platforms

• Review and ensure completion of Print App Logs daily

• Provide input for team member appraisals and assist with development of short and long-term team member goals

• Coach team members in response to scorecard and daily metrics

• Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork

• Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities

• Support invoicing of direct bill (DB) and fleet customer accounts

• Collaborate with credit coordinators, sales, mailroom, guest services and purchasing to coordinate efforts, streamline processes and improve Guest experience

• Support relationships with customers and channel partners; resolve escalated problems with customers and channel partners when card issues occur

• Review and approve daily upload process of adding cards to ascend to print additional cards for existing customers

• Provide guidance and input for development of card room-related software to ensure all stakeholders' needs are met; manage new and existing data within systems

• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level

• Ensure all activities are following rules, regulations, policies, and procedures

Qualifications

• Bachelor's degree in finance, accounting or related business field required

• Minimum four years' work experience required

Specialized Knowledge

• Intermediate Microsoft Office skills

• Strong systems orientation with the ability to rapidly develop deep knowledge and understanding of key credit department systems

Competencies

• Ability to motivate and lead a team

• Strong written and verbal communication skills

• Excellent analytical, critical thinking, organizational, and time management skills

• Ability to problem solve, manage conflicts, influence and negotiate

• Ability to manage multiple projects and work-streams concurrently

• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Travel

• Travel required less than 5%

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time

Additional Information

• Nation-wide Medical Plan/Dental/Vision

• 401(k) and Flexible Spending Accounts

• Adoption Assistance

• Tuition Reimbursement

• Onsite Gym and Cafeteria

• Weekly Pay

• All your information will be kept confidential according to EEO guidelines