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Team Lead, Business Solutions
First Merchants Corporation
Daleville , IN 47334
Posted 4 months ago
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Position Goals:Provide leadership to the Business Solutions team by helping others deliver personalized service that support the client's needs and builds the relationship.Direct Management Received:Assistant Manager, Business SolutionsDirect Management Exercised:NoneEssential Duties and Browse Open Jobs * Search Open Jobs * My Profile * View My Applications * Employee BenefitsEEO Employer/Vet/Disabled
1.Answer incoming calls and deliver extraordinary service that exceeds the caller's expectations. Handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards.2.Answer customer questions, resolve issues and provide in-depth client support on all Cash Management products. Solve problems for clients and build connectivity to solidify the relationship.3.Assist with developing training manuals and procedural documentation.4.In the absence of management, handle "escalated" calls from other Business Solutions Agents.5.Support Sales and other partners as needed with complex sales opportunities, implementations, and service issues.6.Serve as a vital team member for all projects related to Cash Management.7.Subject matter expert on all aspects of Cash Management services.8.Assist in onboarding new Cash Management clients and maintain current client relationships.Knowledge, Skills and Abilities:In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.CompetenciesCommunication (Verbal Communication and Written Communication)* Listens, shows interest * Demonstrates appropriate non-verbal skills and clarifies with questions and paraphrases * Informs, encourages the exchange, access and sharing of information * Modifies communication style appropriately * Is able to write clearly and succinctly to get messages across to the intended receiver for the desired effectFunctional/Technical Skills * Understands processes and procedures necessary to successfully perform tasks * Possesses the technical and computer skills required in the position * Demonstrates the ability to learn rapidly and adapt quickly to new processes and technologyManaging Time & Priorities * Uses his/her time effectively and efficiently * Focuses efforts on important priorities * Accomplishes more tasks and assignments in less time * Can attend to several priorities at a time * Eliminates roadblocks and stays focused * Plans daily tasks so important work is accomplished * Uses workplace tools, technology or personal methods to keep track of priorities and assignments * Prioritizes and works on multiple tasks effectively while maintaining high quality work resultsWorking Relationships (Boss Relationships and Peer Relationships)* Works well in cooperation with others for the benefit of the company * Receives and carries out instruction in a positive manner * Responds well to constructive critique from manager and peers * Remains open to learning and coaching * Viewed as a team player by being cooperative and collaborativeLocationDaleville
Data CenterWork HoursFT, Mon-Fri, 8a-5pRequirementsPosition
High school diploma or equivalent (GED).Experience: Over one (1) year of related customer service experience. A minimum of one (1) year of banking knowledge. * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Apply OnlineSend This Job to a FriendCareers*