Team Lead, Beauty - Dfs1171535

DFS Group Ltd. San Francisco , CA 94118

Posted 2 months ago

Job Description:

As the Team Lead, Sales reports to the Product Sales Manager (PSM), this is a key role in the delivery of the DFS' promise of being The World Traveler's Preferred Destination for Luxury Shopping. They inspire, lead and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The Team Lead, Sales proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable, luxury service experiences that builds our brand and customer loyalty and delivers sales. Like the PSM they report to, the Team Leader Sales possesses a passion for the brands and products they represent.

Key Responsibilities:

Selling and the Customer Experience

  • Assist the PSM to align the customer experience to the company vision exceptional people delivering exceptional product.

  • Lead, inspire and celebrate exceptional customer experiences.

  • Assist the PSM to drive sales: action sales, clearance, promotions, and incentive targets with passion.

  • Work with the PSM on ways to increase and continually improve your team productivity results in:

  • Conversion of customers from non-buying to buying;

  • Spend per transaction, and Average Units per Sale (AUS).

  • Supervise your sales floor: Support a high energy, positive floor experience for staff and customers.

  • Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity.

  • Manage team visibility on the shop floor for optimal staffing and floor coverage. Liaise with AGM Sales on staff coverage and scheduling needs; schedules to be provided by Talent Scheduling Co-ordinator for the location.

  • Work with the PSM to effectively partner with the Platinum Services team and enhance the customer experience. Team & Service Management

  • Ensure Team the Sales Associates have clear goals and objectives which remain focused on the customer experience and productivity targets.

  • Supervise, coach and train the sales team on a daily basis to assist them to consistently grow in skills, confidence and effectiveness in their roles. Includes proactively coaching sales staff with a focus on enhancing the customer experience and delivering the DFS vision of exceptional people delivering exceptional product. This also includes coaching on the sales team's continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results.

  • As well as coaching for skill enhancement, share success stories and tips among the sales team, proudly demonstrating that we have exceptional people delivering exceptional product to our customer.

  • Assist the PSM in sales staff retention, development and job satisfaction levels. Provide effective team supervision through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.

  • Work with your PSM Sales to identify future potential Team Leads and ensure development plans for this talent.

  • Work with the PSM to ensure corrective action is taken to improve unsatisfactory performance, adhering to local TM requirements.

  • Assist in the preparation and delivery performance appraisals providing relevant and specific feedback.

  • For training sessions and materials used by you and your team, provide feedback on training effectiveness to your PSM.

  • Participate in recruitment and selection of sales staff as required. Product Management

  • Assist the PSM in their role as a primary communication link between product merchants and the customer through providing feedback and assisting with preparation for merchant calls when required.

  • Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team

  • Maintain floor presentation to meet or exceed brand and DFS requirements

  • Provide feedback to your PSM to support the development and execution of merchandise strategy including promotions, seasonal buys, etc as required.

  • Assist to set and maintain appropriate Presentation Stock (PS) levels

  • Facilitate the interests of the best clients via the product and customer experience. General

  • Actively promote the DFS brand and a strong positive professional image at all times.

  • Complete internal reports and participate in various projects as/when required.

  • Communicate with your PSM on relevant store issues.

  • Supervise team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your PSM.

  • Ensure that the workpl

Key Requirements:

Educational Requirements Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions Work Experience Work Experience: 1-2 years of experiences leading teams within retail/service industry preferred Licenses / Certifications Critical knowledge & skills including tools, software applications, language, etc. - Fluency in English and a second language is preferred (Mandarin, Russian, Japanese, etc.) - Proficiency in Microsoft based applications Other Qualifications / Core Competencies * (for posting)

  • Strong interpersonal skills, solution-based, energetic, team-oriented, ability to multitask, composure under pressure, keen to learn.

  • Professional in appearance, demeanor and language.

  • Must have strong interpersonal skills and be able to work well with people at various levels.

  • Function as a resourceful and proactive team member

  • Must be able to have a flexible schedule as required by the needs of the business

  • Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.

  • Possess a passion for the brands and products they represent

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TMT Cash Sales Team Lead

Standard Chartered

Posted Yesterday

VIEW JOBS 8/22/2019 12:00:00 AM 2019-11-20T00:00 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Understanding of Client * Deep understanding of clients' business needs, footprint, buying centers and decision making process. * Owns Account Plan commitments & TB client map. Client Team * Pro-actively lead TB Cash opportunity development with the Coverage team. * Execute activities in line with TB sales pipeline policy. Connectivity * Build full access to cash management, payments, and treasury decision makers through active client calling. Ideation/Pitches * Take the lead in identifying explicit and implied client needs, engaging key influencers and decision makers, developing solutions and leading proposals and pitches to clients. * Leverage SCB's innovative capabilities and lead client/fintech co-creation activities * Input into Global Account Plans * Proposal (RFP) responsibilities covered as per rules of engagement with proposals team. Revenue * Complete ownership of client level revenue for cash and liquidity globally. Execution * Manage the execution through to revenue realization (as per scorecard metrics of completed implementation rather than deal closed). * Use Transactional Sales team input to drive engagement with clients/other units to ensure revenue realization if any issues surface. * Document negotiation for new to bank business. * Active role in credit & compliance approvals and new client onboarding. Client servicing support * Ensure that any post sales service issues identified are managed appropriately by Service Management and/or other relevant departments. (e.g. GAMs, Account Managers) People and Talent * Champion and act as a role model of the Group's values and culture in the country * Build a top team capable of ensuring delivery of the business' short and longer-term objectives through: o Coaching, guidance and management of the team to ensure they deliver against the financial, non-financial and risk/control objectives. o Identifying and addressing the top issues/opportunities for performance improvement across the team. o Driving an environment of collaboration, both within the team and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner. o Developing succession plans that identify gaps in bench-strength; subsequently implementing action plans to ensure ready-now talent is available. Risk Management * Manage all TB Sales risks in the Country (incl. through BORFs & CORCs), conform to global standards, improve risk metrics, e-enablement & culture, and ensure no failed audits (internal & external) * Drive the Operational Risk framework implementation where applicable Governance * Build strong & deep relationships with industry bodies and work closely with internal compliance and regulatory groups on fulfilling obligations of the bank. * In conjunction with CEO, CIO & Compliance, proactively engage local and global business & functional partners and stakeholders to drive the TB Origination Sales agenda and ensure alignment * Promote the SCB brand and Group Code of Conduct - exemplify the values of the Group in all undertakings Key Stakeholders Internal * Country and Regional CEOs * Country and Regional Business Heads across all Product and Segment areas * Country and Regional Heads in Functions External * Represent SCB and Transaction Banking with all stakeholders including Clients, Competitors, Partners and industry bodies. Our Ideal Candidate * Broad banking experience * Deep knowledge of TB cash management products * More than 10 years experience in driving TB business preferably in the same industry * Proven ability to independently identify, drive and deliver on opportunities. * Strong executive impact and track record of new to bank sales success. Knowledge * Practitioner with Advanced / Expert Cash and or Trade knowledge. * Structuring Solutions and ability to handle documentation. * Strong credit understanding and experience. * Seen as an industry expert in Cash/Payments and emerging markets * Sector expertise preferred * Understanding of SCB's network as well as knowledge of cash management practice in Emerging Markets preferred. Skills * Ability to proactively identify client needs and create solutions to generate new to bank business. * Ability to cultivate a network of relationships in the client with key influencers and senior decision makers to identify and win deals. * Ability to probe the commercial implications of a client's needs and provide solutions and advice that positively impact the client's operational and financial performance. Behaviours * Wants to be a trusted advisor – positions as the "Go to" person for clients when they desire strategic TB input. * Strong credibility with key stakeholders i.e. Risk, CIC, GTO (for cash). * Sharp commercial focus, analytical mindset, consultative engagement style, innovative problem solving approach, and strong achievement orientation. Apply now to join the Bank for those with big career ambitions. '60899 Standard Chartered San Francisco CA

Team Lead, Beauty - Dfs1171535

DFS Group Ltd.