Team Lead - Ambulatory Scheduling & Registration

Full Time35 Miles St.Clerical/Administrative SupportDay Shift * For a limited time MaineHealth is offering a $3,000 sign on bonus for the Team Lead position * Eligible candidates are hired (offer accepted) into a Full or Part time position.Bonus amount prorated for Part time hires, per diem hires are ineligible. * Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.What we do here changes the world. Working together so our communities are the healthiest in America. That's where you come in.Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * Paid Time Off (PTO): The longer you stay, the more time off you'll accrue!* Life & Disability Insurance * Paid Family Leave * Tuition reimbursement * Build your future with our awesome retirement/pension plan!* Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team. * You're valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team. * Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits. * Your career matters. Learn and grow with MaineHealth through our training and education opportunities.Your Role:Under leadership direction, the Team Lead for LMP Ambulatory Scheduling & Registration will work to support, educate, and train Patient Service Representative's (PSR) and Customer Service Representative's (CSR).Works with the manager to integrate the department's services in support of the Practice's Care Team Model. Ensures compliance with departmental and hospital policies and procedures. Functioning in close integration with other service team members, maintains a high level of performance in the department.Makes work assignments, sets staff priorities, leads process improvement projects, assures staff performance with policies and procedures, and is responsible for orientation and ongoing training of all service representatives.The leader fulfills all the functions of the PSR's and CSR's. The Lead is responsible for performing a variety of daily office functions including patient reception and appointment scheduling for a multi-physician hospital outpatient clinic at a minimum of 10% of the time.The scope of responsibility may include functioning as an experienced trainer and first level problem solving resource for the representatives to maintain the highest level of skill. This position will have an overall responsibility of ensuring customer service and patient flow. If the Leader recognizes a problem, it will be brought to the Practice Manager's or the Office Coordinator's attention.Required Minimum Knowledge, Skills, and Abilities (KSAs):*

Education:

High school diploma or general education degree (GED) preferred but not required. * License/Certifications: N/A* Experience: Call Center or Patient Access experience required. Two years' Patient Service Representative/Customer Service Representative experience preferred, but not required. Experience in a health care setting preferred. * Knowledge of practice procedures. * Knowledge of customer service concepts and techniques. * Skills in planning, organizing, delegating, and supervising. * Excellent organizational skills with the ability to accomplish multiple tasks. * Excellent communication and interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing. * Strong computer skills * Ability to maintain confidentiality.