Basic Purpose of the Position:
As part of the person centered model, this role is responsible for the scheduling of patient visits to provide outstanding service delivery while improving the patient experience. This role will collaborate with all team members to achieve exceptional clinical, quality and financial outcomes.
In general, most of the time will be spent in the following activities:
Performs duties and responsibilities with compliance to regulatory agencies as evidenced by ability to apply Agency policies resulting in deficiency free surveys.
Schedules nursing, therapy & social work visits
Facilitates the timely initiation of care through problem solving accurate scheduled and tasking of requested services along with a critical thinking approach to work
Triages incoming calls using critical thinking/prioritization and Superior customer service skills
Coordinates and consults with Supervisors and team members regarding patient information, data management and regulatory compliance statuses
Utilizes and manages electronic and paper data and coordinates specific administrative/organizational functions to ensure accurate, efficient, and timely flow of information and financial data for interdisciplinary care teams.
Provides administrative and clerical support to care management team electronically and manually
Demonstrates proficiency in computer navigation and medical/financial databases communications
Electronically assigns and de-assigns Clinical Staff to patients by accurately utilizing system permissions
Coordinates initial admission services and acts as liaison for clinical team
Demonstrates effective communication, organizational and time management skills
Complies with agency established processes to maintain standards and ensure standardization
Organizes daily work and information to maintain efficiency and confidentiality
Responsible for ensuring required information is provided and flowed timely to complete the functions of billing, payroll, admissions and care delivery
In addition, the position involves other duties such as:
Will actively participate in the performance improvement process known as H3W.
Performs other duties as assigned
Education: High School diploma or equivalent; Associate's Degree with medical secretarial background preferred
Experience: Three years of related office experience in health related field preferred
Office procedures, computer proficiency
William Backus Hospital