Discover. A more rewarding way to work.
At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Description: This role is primarily responsible for providing coaching and support for new and existing employees. This individual will monitor the teams work flow to ensure adherence to SLAs and quality standards, as well as department performance metrics. The Team Coach will support the department culture by creating a positive and engaged work environment. In addition, this role will be responsible for grasping processes quickly to support the team in completion of those processes. This individual should also demonstrate critical thinking skills to streamline processes and suggest innovations for enhancements.
Mentor, develop and train new and existing employees, leading by example and demonstrating best practices.
Proactively coach employees and find both formal and informal opportunities to share experience and knowledge, while providing specific and actionable recommendations.
Hold self and others accountable for achieving results, following processes and delivering high standards of accuracy and efficiency in work performed.
Ensure processes have appropriate monitoring and controls.
Excellent written and verbal communication and problem solving skills.
Acts as role model for the customer experience.
Accountable for driving team results.
Strong attention to detail.
Ability to work independently, managing multiple priorities and deadlines in a dynamic work environment.
Proficiency with MS Office Applications, especially Microsoft Excel.
Assist with additional/special projects and other tasks as needed.
Required Education and Experience:
Preferred Education and Experience:
Prior people management experience
Bachelors degree preferred.
Experience with Orion, Finacle, and Atlas - this is only applicable to internal candidates.
Friday 7:30 am
4:00 pm, additional hours based on business need
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Discover Financial Services