Team Case Manager

RICHMOND RESIDENTIAL SERVICES, INCORPORATED

JOB DESCRIPTION

TITLE: Team Case Manager

REPORTS TO: Program Supervisor/Director

LAST UPDATED: April/2024

STATUS & SALARY: Non-Exempt, Hourly: $21.00 per hour depending on experience.

This position is eligible for a sign-on bonus of $1000 (with stipulations).

RRSI offers a shift differential of $1.50 per hour (in addition to the hourly base rate) for all hours worked from 4P to 7A.

GENERAL STATEMENT OF RESPONSIBILITIES:

Provides case management support for adults with intellectual disabilities living in community-based settings. Will provide some direct care and other risk management functions according to the need presented.

Supports Program Supervisors/Directors to enhance the quality of care through individual choice in accordance with the agency's mission. Performs duties with focus on person-centered services, choice, discretion, risk-management and attention to detail in accordance with the agency's mission.

Receives supervision from Program Supervisors/Directors, who provide specific and general assignments and review work as appropriate in terms of final results.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

1.Manages a case load of 7-10 individuals to complete quarterly reports, plan updates, fall risk plans/assessments, annual paperwork, support instructions, and assessment updates as needed.

2.Maintains the electronic health care record for individuals assigned to ensure that all data is uploaded into the EHR system.

3.Provides support at annual meetings, client care specific meetings, and supports the completion of root cause analysis for individuals on assigned caseloads.

4.Provides some direct care support to individuals at assigned programs when not engaged in case management duties. This may include support for medical appointments, community activities, and/or DSP coverage in assigned programs.

5.Will participate in On-Call responsibilities for assigned RRSI Director, Team, and respond to individual care needs and or critical staffing issues as needed.

6.Provides oversight for assigned program health appointment and records system.

7.Professionally communicates and advocates for clients in accordance with RRSI Code of Ethics and all applicable DBHDS and Human Rights regulations.

8.Assists assigned Program Supervisor/Director with maintaining compliance for all DBHDS Licensing standards and Human Rights compliance.

9.Performs other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge: Strong knowledge of intellectual disability concepts, principles of normalization, and independent living needs of adults with intellectual and/or developmental disabilities.

Knowledge and commitment to person-centered thinking, ability to make individual choices, and positive behavioral support. Knowledge of current DBHDS standards for person-centered supports, risk management strategies, and behavioral management competencies as outlined by DBHDS.

Skill: Excellent communication skills to communicate effectively in written and oral form.

Effective organizational and time management skills. Computer skills, with a high level of proficiency in database programs and attention to detail to maintain accurate recordkeeping. Working knowledge of other primary Microsoft Office programs. Safe operation of a passenger vehicle.

Ability: Demonstrated ability to maintain client records in accordance with RRSI policy, DBHDS and DMAS standards and manage time effectively to meet deadlines.

Able to interpret agency policies and procedures when maintaining client records. Able to provide case management support, understand risk mitigation strategies, and carry out emergency procedures when needed. maintain appropriate CPR/FA/AED certification; interact effectively and courteously with team members, clients, and the public. Able to be flexible in work scheduling (which includes working at least two weekends per month). Dedication to keeping up to date technically, using technology effectively, and applying new knowledge to the job.

QUALIFICATIONS:

• Bachelor's Degree in Human Services preferred, or a field related to community services.

• One or more years of directly related experience or any combination of training and experience which provides the required knowledge, skills, and abilities.

• Valid Virginia Driver's license and acceptable Department of Motor Vehicles Driving record and dependable transportation.

• Ability to successfully pass a background check, and other pre-employment screenings.

PHYSICAL REQUIREMENTS include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit at a desk comfortably while working on a computer, for extended periods of time.

• Occasionally required to move within and between worksites for distances of up to 20 miles.

• Near and far visual acuity to perform activities such as: completing written documentation; viewing a computer; operating a motor vehicle.

• Able to communicate with staff, individuals served, their families, guardians and collateral agencies engaged in mutual support, and regulatory agency representatives in person, by phone and/or in writing.

• Able to move safely within the home environment, which may include stairs and multiple stories.

• Able to lift up to 50 pounds to assist individuals who have physical challenges with positioning, transferring or ambulating as needed.

• Occasionally bend, kneel, stoop and lift to assist clients with tasks such as walking, dressing, toileting and bathing.

WORK ENVIRONMENT:

The work environment is characteristic of a standard office environment. Electrical hazards related to frequent contact with office equipment.

Occasionally, the work environment may be a home or apartment-like setting. Outside conditions exist when traveling to and from activities and meetings.

ACKNOWLEDGMENT: I have read and do understand the contents of this job description.