The Commute & Transportation Services team manages transportation planning and transportation demand management (TDM) programs for a large Puget Sound campus and corporate office facilities across North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.
The TDM Program Coordinator works closely with the TDM Program Manager, the Shuttle Program Manager, and other internal stakeholders to lead and manage day-to-day commute and mobility operations for a portfolio of corporate office sites in the SF Bay Area, as well as across North America. This position implements innovative technology and programs that promote the reduction of single occupancy vehicles and traffic congestion at client sites, and plays a critical liaison role between site-level client contacts and the overall commute program. This position helps design and implement a variety of commute programs, including, rideshare, ride-hail, vanpool and, active transportation programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Partner with internal team members to execute tactical plans and processes that support the goals of the overall Commute & Transportation Services program.
Proactively develop relationships with area transportation organizations, compliance jurisdictions, TMAs, public agencies, site-level leaders and other internal stakeholders.
Act as a Subject Matter Expert (SME) and central liaison on matters related to the day-to-day operations of rideshare program.
Lead TDM presentations as part of New Hire Orientation at corporate AMER sites
Facilitate data analysis and reporting for supported program elements across a portfolio of sites, including program success metrics, participation data, , environmental impact, and financials.
Ensure site-level budgets are met.
Oversee and coordinate vendor contracts, POs, and invoices.
Lead and manage employee engagement and marketing efforts as relevant.
Conduct Operations and Maintenance tasks related to supported program infrastructure, including bike cages, lockers, , and other amenities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
BA/BS in urban planning, real estate, business, sustainability, or a related field. Advanced degree preferred.
3-5 years of experience working in planning, logistics, transportation demand management or related field where relevant skills can be demonstrated.
Demonstrated ability to excel in a fast-paced, demanding work environment.
Advanced customer service and client engagement skills.
Intellectual curiosity and a desire for continuous improvement.
Enthusiasm for / interest in sustainable transportation.
Desire to travel up to 20% of time
CERTIFICATES AND/OR LICENSES
Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client-facing environment.
Able to comprehend, analyze, and interpret the most complex business documents.
Able to respond effectively to the most sensitive issues.
Write reports, manuals, speeches and articles using distinctive style.
Make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Able to assess circumstances, empathize and offer help.
Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate level figures.
Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on CBRE and the Client.
OTHER SKILLS AND/OR ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
Intermediate to advanced knowledge of Tableau or other data and reporting software
Excellent organization and time management skills.
Strong problem-solving skills. Highly adaptable and flexible.
ADDITIONAL SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines.
Errors in judgment may cause short-term impact to co-workers, supervisor, and the Client. Must reflect the CBRE RISE values (Respect, Integrity, Service, Excellence) in all daily working practices.
Support and propagate CBRE safety culture.
Complete at a satisfactory level all required and assigned HSE training;
Follow all activity policies and procedures, including all HSE related requirements at all times;
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
As a Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly;
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders;
Communicate any / all potential workplace hazards and workplace procedures.
CB Richard Ellis