Tchatt Care Coordinator

Job Summary:

The Care Coordinator position works within the Texas Child Health Access Through Telemedicine program (TCHATT). TCHATT is funded through the Texas Child Mental Health Care Consortium and focuses on providing mental health support to students within the school setting by the means of Telehealth. This position is responsible for assisting with mental health care coordination, which can include connecting children and families with ongoing mental health needs to providers in the community for ongoing care. This position provides administrative support and coordination for the TCHATT program to maintain a high level of efficiency. The position requires the ability to function effectively as a team member while also having the ability to work independently with moderate supervision. Interest in developing sustainable pathways for referrals and enhancing processes is welcomed.

Major Responsibilities / Duties / Critical Tasks:

• Work in an inter-professional model and collaborate with pediatric psychiatrists, licensed professional counselors, and administrative staff to identify the psychological needs patients

• Assemble information concerning patients' clinical background and referral needs.

• Connect students and families to community resources for on-going care or follow up, providing ongoing support and facilitation to ensure effective transition.

• Coordinate with TCHATT professionals, schools, and families to minimize obstacles and increase patient and provider satisfaction.

• Maintain confidentiality of information as appropriate in all aspects of care.

• Support team members in disseminating appropriate referral information.

• Assists with preparing and submitting program documents including, but not limited to, consent forms, release of information, availability requests.

• Inputting patient data (name, date of birth, insurance…) into EMR

• Engage school liaisons when needed.

• Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.

• Adheres to internal controls established for the department.

• Train as a back-up to the Referral Coordinator when needed.

• Other duties as assigned.

Required Education / Experience:

• Bachelor's degree in Social Work, Psychology, or related field.

• Two (2) years of professional experience working in a health care or educational (preferably k-12) setting.

• Excellent written and verbal communication.

• Demonstrated knowledge working with deadlines and under pressure and the subsequent ability to prioritize tasks.

• Ability to be flexible, make sound decisions and demonstrate problem-solving skills.

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