Taylor House Hospitality Staff

Overview

The Taylor House Hospitality Staff manages all aspects of operations of the Taylor House. S/he maintains the occupancy and revenue standards and is responsible for the safety of the building with up to 68 registered guests.

Responsibilities

Administrative

• Processes payments.

• Maintains registration paperwork.

• Manages lost and found.

• Performs photocopying, faxing, and scanning.

• Maintains knowledge of software programs, appraisals and modules.

• Submits work orders.

Guest Services

• Performs reception and reservations duties.

• Provides tours of building and room.

• Performs check in/out all guest-keys and phones.

• Prepares guest rooms prior to guest check ins.

Housekeeping

• Contacts cleaning crew daily.

• Performs touch point cleaning.

• Demonstrates ability to sweep, vacuum, and mop high traffic areas.

• Demonstrates ability to sanitize dishes.

• Launders dish towels daily.

• Cleans refrigerator drawers, microwaves, and stovetops daily.

• Empties trash twice during shift.

• Removes fingerprints off windows and doors.

• Maintains cleanliness in manager's apartment.

Compliance/Safety

• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

• Completes all company mandatory modules and required job-specific training in the specified time frame.

Qualifications

EducationHigh School Diploma or GED- Required

Bachelor Degree in related area or equivalent experience- Preferred

Certification & Licensures

ExperienceFront line customer service experience- Required

Hospitality experience- Required

Housekeeping experience- Required

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.