Williamson County (Tx) Georgetown , TX 78627
Posted 3 weeks ago
JOB SUMMARY
Reporting directly to a designated Tax Manager, responsible for assisting the general public and tax payers regarding all motor vehicle or property tax transactions in accordance with state laws and regulations. May be assigned to either Motor Vehicle or Property Tax divisions.
This posting is to fill vacancies in our Georgetown, Cedar Park & Round Rock Locations.
EXAMPLES OF WORK PERFORMED
All Assignments
Processes walk-in property tax payments or registration renewals
Provides backup assistance at different locations
Attends all meetings and trainings, as required
Performs special duties as assigned
Motor Vehicle Assignment
Processes title transfers, new resident transfers, temporary registration permits
Processes WebAgent registration batches and verifies and replenishes inventory
Scans and files appropriate documents according to record retention rules
Issues disability placards and when necessary, communicates with physician offices
Ensures documentation from customers is complete and accurate
Provides customers with checklist of the documentation needed to complete title transfers
Process WebDealer title transactions
Responds to inquiries from general public, dealerships, and other agencies
Reconciles processed transactions with the vendor reports
Orders specialty plates and determines if customers are eligible for qualifying requests
Issues temporary registration permits
Calculates and collects all applicable fees and taxes for motor vehicle transactions
Processes and codes all cash, check, ACH and credit card payments with accuracy
Balances cash drawers daily at the end of shift
Maintains confidentiality pertaining to court orders, divorce decrees, death certificates and other sensitive information provided in accordance with federal privacy laws
Assists managers with deposits and examining previous day's title work
ORGANIZATION RELATIONSHIPS
PHYSICAL DEMANDS
Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
ENVIRONMENTAL FACTORS
Work is primarily indoors in an air-conditioned environment
Occasional travel between work sites as required
IRREGULAR HOURS
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS
High school diploma or equivalent
Three (3) years of customer service and cash handling experience
Property assignment: One (1) year of property tax experience including knowledge of property tax software(s) and the Texas Property Code
Basic Microsoft Office software experience (Word, Excel and PowerPoint)
Basic Office equipment experience (PC, multi-line phones, 10 Key by touch, printers, scanners, etc.)
LICENSES AND CERTIFICATIONS
Required within two (2) years of employment
PREFERRED QUALIFICATIONS
Bachelor's degree in a related field
Bilingual (English/Spanish)
Certified Tax Office Professional (CTOP) - Motor Vehicle
EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:
Criminal background check: Yes
Motor Vehicle Record check: Yes
Drug screening: No
Physical exam: No
Psychological exam: No
Additional: Typing, Math and Excel Skills
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website atwww.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County (Tx)