Tax Operations Associate Director

Baker Newman Noyes LLC Portland , ME 04101

Posted 2 months ago

Top Level Description of Role and Responsibilities and Purpose

The Tax Operations Associate Director supports company operations by maintaining tax office systems, managing the day-to-day work of the team by supervising the manager of tax administrative assistants, keypunch employees, tax specialists, and the file room employees in Maine and New Hampshire offices:

  • Supports firm culture by developing and training tax operations employees to promote a culture of client service; identify and act in a manner that helps and support professionals serve BNN clients.

  • Manages team job results by coaching and counseling employees, planning monitoring, and appraising job results.

  • Maintains office staff by partnering with HR for recruiting, selecting, orienting and training employees.

  • Coordinates with the Manager of Tax Administrative Assistants and the tax operations team to consistently provide a high level of support to each POD and Pillar.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Qualifications and Education Requirements

  • Post-secondary education preferred with 5+ years of management experience

  • Experience in a Professional environment preferred (i.e. certified public accounting firm, law firm)

  • Adept at building internal and external relationships with a focus on client service

  • Exceptional administrative and organizational skills, and strong written and oral communication

  • Facilitation and conflict management skills

  • Strong time management skills with high attention to details

  • Experience coaching and managing people to a high level of performance and retention

  • Awareness of cross regional office culture and willingness to travel 10%.

  • Ability to work overtime when needed

  • Experience with all MS Office applications including, Word, Excel, Access, PowerPoint, and Outlook

Position Requirements and Expectations

  • Thorough understanding of the tax business, including client service approach, tax processing, tax preparing standards for keypunch employees, all compliance procedures and software.

  • Collaborate with HR and Department Head to hire, train, manage seasonal operations employees including scanning, w/p organizers, and key-punch personnel.

  • Responsible for the coordination for various busy season tasks e.g. delivery coordination; extension processing support.

  • Reviews time sensitive reports to ensure that due dates are completed on time and accurately.

  • Provides executive administrative support to tax principals

  • Provides support to the Training Committee for intern training and mentoring program

  • Leader within TPP Committee

  • Responsible for keeping TPP Manual Current

  • Insures consistency throughout department of tax policies and procedures

  • Identify Cross Training Opportunities within tax operations team

  • Develop/maintain a collaborative culture in which team members help each other, learn from each other and support each other when needed.

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Tax Operations Associate Director

Baker Newman Noyes LLC