Who is Cenlar?
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Tax Operations Analyst I.
Identify, resolve and perform root cause analysis of daily operational exceptions and issues.
Review and respond timely to loan level email inquiries and complete any necessary tax maintenance on the servicing system.
Perform regular testing of vendor functions related to the Tax department.
Respond to incoming email inquiries from internal and external sources in a high volume environment.
Identify, analyze, and resolve customer and client issues and/or exceptions related to processing errors.
Perform vendor oversight through regular testing of operational functions performed by and/or supported by the vendors.
Report any operational findings to management, outlining areas of fail, risk. and recommendations for potential process improvements.
Identify trending issues and provide suggested process improvements and changes.
Other duties and projects as assigned.
College degree preferred
1-2 years' mortgage servicing experience preferred
Proficiency in or ability to quickly develop proficiency with reporting tools (Cenbase) and all applicable software systems/programs used in the department (Vendor sites, Synergy, MSP/Black Knight, etc.)
Ability to fully carry out all assignments and job duties with minimal direction
Excellent verbal and written communication skills and organizational skills
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .
Visit www.cenlar.com for more details.
Please apply online .