Tax Escrow Administrator

Under the direction of the Escrow Supervisor. Monitor and payment of taxes.

Coordinate escrow activity for disbursements, answer customer inquiries, audit files and/or the servicing system, notify borrowers of delinquent taxes, maintain ticklers and update reports. Coordinate activity with Tax Service vendor.

Responsibilities:

Accurate monitoring of daily tax reports, to ensure prompt and accurate monitoring of tax payments. Assist in the collection of tax and insurance bills from vendors.

Identify the bill with the appropriate customer account and prep accounts for disbursement. Mail checks or wire funds to the various payees or the tax service vendor.

Retrieve weekly delinquent and reporting exceptions from Smartweb. Follow-up by making corrections as necessary.

Monitor the weekly escrow expiration report for tracking items. Initiate follow-up to ensure compliance with Loan Servicing Center standards.

Ensure that all correspondence, inquiries, or tasks received from vendors, customers, and employees in reference to escrow account discrepancies (i.e. delinquent items owed on escrow accounts, no bills received on escrow accounts, parcel number splits, duplicate payment of items, incorrect company/county coding, refunds, etc.) are answered promptly and accurately.

Ensure accurate, efficient, and courteous customer service. When corrections are necessary, complete and submit corrections to customers/vendors.

Collect reports from our tax service vendor regarding the status of the unpaid taxes for each parcel on the non-tax escrowed accounts.

Review delinquency reports. Track follow up on unpaid items.

Mail letters to customers who have unpaid items.

Maintain ticklers and update the servicing system for subsequent follow-up. Maintain separate report of inaccurate reporting from the tax service vendor.

Advance funds to pay delinquent taxes when applicable. Add the appropriate escrow lines and codes, analyze the escrow account and send notification to the customer of the payment change.

Request trial and final disbursement transmittals through our tax service vendor. Work with the escrow supervisor to review system reports for exceptions.

Balance system reports to the transmittals prior to disbursing in excess of $93 million dollars annually.

Review penalty reimbursement forms and submit to tax service vendor with applicable documentation. Maintain status on spreadsheets and initiate follow up action on items more than 45 days old.

Maintain the tax monitoring reports, sorting and filing in appropriate manuals/books.

Maintain educational and professional expertise through attendance at job related seminars, conferences and workshops.

Provide assistance to customers and co-workers to ensure prompt, courteous, and accurate customer service.

Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.

Contribute to the effort of the Company by performing other duties as assigned.