Ceridian. Makes Work Life Better
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.
This position will be located in our St. Petersburg office location.
Serves as liaison/advocate between employers, tax agencies, internal and external payroll partners, and internal departments with responsibility for being the primary contact on all tax service matters.
Requires knowledge of all phases of the tax filing process, from conversions through account termination, including funding, governmental requirements for all major Federal, State, and Local tax codes, interfaces into the CORE systems, and all CORE overrides required for the filing of compliant quarterly and annual tax returns for all tax jurisdictions.
Resolve all customer issues in a professional, qualitative and responsive manner (evidenced by overall customer satisfaction and performance metrics).
Maintain customer master data, including jurisdictional data, and maintain documentation of all issues that may have a fiscal or tax impact on clients' accounts.
Prioritize all incoming customer issues and ensure all required completion timeframes are met. This includes information requests received from customers, other internal departments, payroll partners, and tax agencies.
Initiate proactive problem resolution via technical and creative problem solving.
Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer's tax issues.
Coordinate or escalate problem resolution with other internal or external departments as required.
Analyze and process incoming quarterly and year-end data to generate a quality resolution, minimizing penalty and interest exposure.
Other duties as assigned by management.
High School diploma
Strong interpersonal, communication (both written and verbal), negotiation and resource and time management skills required.
Ability to analyze and interpret general business procedures and processes, including government regulations.
Well-versed in all Microsoft Office products including Excel and Word
Strong analytical and organizational skills required.
Demonstrates an attitude of "I Own It"
Ability to work in a fast-paced multi-tasked environment.
Experience in payroll, benefits or tax Prior experience with Ceridian products and processes preferred
Bachelor's degree with an emphasis in accounting and or business administration,
Experience in payroll, benefits or tax
FPC, CPP or other industry certifications are highly favored
Must be available to work Monday- Friday between 8:00am- 8:00pm
Evening, weekends and overtime may be applicable if the needs of the business dictates
Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
Job Function Customer Service
Pay Type Hourly