Tax Customer Support Specialist

Ceridian Corporation Saint Petersburg , FL 33701

Posted 1 week ago

Ceridian. Makes Work Life Better

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

This position will be located in our St. Petersburg office location.

Responsibilities:

  • Serves as liaison/advocate between employers, tax agencies, internal and external payroll partners, and internal departments with responsibility for being the primary contact on all tax service matters.

  • Requires knowledge of all phases of the tax filing process, from conversions through account termination, including funding, governmental requirements for all major Federal, State, and Local tax codes, interfaces into the CORE systems, and all CORE overrides required for the filing of compliant quarterly and annual tax returns for all tax jurisdictions.

  • Resolve all customer issues in a professional, qualitative and responsive manner (evidenced by overall customer satisfaction and performance metrics).

  • Maintain customer master data, including jurisdictional data, and maintain documentation of all issues that may have a fiscal or tax impact on clients' accounts.

  • Prioritize all incoming customer issues and ensure all required completion timeframes are met. This includes information requests received from customers, other internal departments, payroll partners, and tax agencies.

  • Initiate proactive problem resolution via technical and creative problem solving.

  • Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer's tax issues.

  • Coordinate or escalate problem resolution with other internal or external departments as required.

  • Analyze and process incoming quarterly and year-end data to generate a quality resolution, minimizing penalty and interest exposure.

  • Other duties as assigned by management.

Qualifications:

  • High School diploma

  • Strong interpersonal, communication (both written and verbal), negotiation and resource and time management skills required.

  • Ability to analyze and interpret general business procedures and processes, including government regulations.

  • Well-versed in all Microsoft Office products including Excel and Word

  • Strong analytical and organizational skills required.

  • Demonstrates an attitude of "I Own It"

  • Ability to work in a fast-paced multi-tasked environment.

Preferred Qualifications:

  • Experience in payroll, benefits or tax Prior experience with Ceridian products and processes preferred

  • Bachelor's degree with an emphasis in accounting and or business administration,

  • Experience in payroll, benefits or tax

  • FPC, CPP or other industry certifications are highly favored

Working Environment:

  • Must be available to work Monday- Friday between 8:00am- 8:00pm

  • Evening, weekends and overtime may be applicable if the needs of the business dictates

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Other details

  • Job Function Customer Service

  • Pay Type Hourly

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Technical Specialist

Ceridian Corporation

Posted 1 week ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Ceridian. Makes Work Life Better™ This is our promise. Not only for our customers, but our employees as well. Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year! Find out why Ceridian is such a great place to work. This position is located at our St. Petersburg office location. About the Position: If you are a motivated and driven individual and you are interested in a rewarding new career in customer care, join the Ceridian team! We are looking for a Customer Support Technical Specialist within our Commercial Dayforce Services team to interface with customers in a call center environment taking inbound phone calls/emails. This is an on-site call center position, with potential for moving to a virtual work environment, with some after-call project work. As a Customer Support Technical Specialist, you will be responsible for handling inbound customer calls/emails/tickets in a fast paced, dynamic call center environment from multiple queues for anywhere from 70-90% of your scheduled shift. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll and various HR/Benefits related topics. Responsibilities: * Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training * Become a subject matter expert and act as a true generalist * Customer resolution of low-level to high-level transactional issues which may or may not be sensitive in nature * High amount of customer interaction over the phone; ensure that customers understand the resolution and provide on-going education to customers in a complex ever-changing environment * Apply practical application to complex problems and situations * Listen attentively to customer needs and concerns; demonstrate empathy with an and eye towards resolution * Proficiently navigate CRM entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner * Communicate effectively with individuals/teams to ensure high quality and timely completion of customer requests * Work towards an 'I own it' resolution of all issues; demonstrates attitude of "I Own It" * Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity * Give recommendations for process improvements * Participate in activities designed to improve customer satisfaction and business performance * Metrics driven contact center environment - ability to meet productivity, quality and compliance goals * Ability to learn complex products and offerings and complex client questions * Ability to de-escalate callers when needed * Contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including; enhancing the customer support experience and optimizing internal processes and procedures * Strong understanding of how Dayforce works and provide guidance to callers – Payroll, Benefits, Wage Garnishments Qualifications: As Customer Support Technical Specialist, you must be confident, punctual, and self-motivated with a strong work ethic and be able to work well under minimal supervision. You must also be a team-oriented person who is open minded and willing to learn and who can function effectively in a fast-paced work environment with deadlines. It is also vital for your role, that you are articulate with excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers. * High School diploma * World class customer service skills * 2+ years Call Center experience preferred * Strong interpersonal, communication (both written and verbal), negotiation and resource and time management skills required * Ability to analyze and interpret general business procedures and processes, including government regulations * Well-versed in all Microsoft Office products including Excel and Word * Strong analytical and organizational skills required * Demonstrates an attitude of "I Own It" * Ability to work in fast-paced multi-tasked environment and can update a case management system while talking to the client on the phone Preferred Qualifications: * 1-2 years' experience in application or helpdesk support (i.e. tier 1 or tier 2 support) role * Experience in with payroll, benefits, tax, time and attendance/workforce management or other HCM applications * Bachelor's degree or relevant software/computer related fields or equivalent work experience * FPC, CPP, SQL or other industry certifications are highly favored Working Environment: * Must be available to work Monday- Friday between 8:00am- 8:00pm * Evening, weekends and overtime may be applicable if the needs of the business dictates. Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects! We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted. Other details * Job Family Technical * Job Function Software Support * Pay Type Hourly Ceridian Corporation Saint Petersburg FL

Tax Customer Support Specialist

Ceridian Corporation