Tax Agent (Hybrid)

What You'll Be Doing

Do you have a positive attitude and willingness to serve? If that describes you, Wake County Tax Administration is looking for a Tax Agent to join our team. There is always something new to learn and we encourage staff to attend industry classes to broaden their knowledge and earn certifications. As a Tax Agent, you will enjoy competitive pay, excellent benefits and job stability in unstable times. We value our staff and their time. After approximately a six-month training period, new employees may have an opportunity to work a rotating hybrid work schedule.

Every day is different in the tax office and your daily responsibilities will vary as a tax agent:

• Focus on resolving customer inquiries by phone or in person to include researching accounts, accepting payments, establishing payment arrangements or explaining tax laws

• Processing payments received electronically or by mail, initiating collection actions on delinquent accounts or updating records for business, real estate and individual property

About Our Team

It's true, not many taxpayers enjoy receiving a property tax bill, even though taxes go to support the many important services needed in a community. Our team goes above and beyond to ensure the citizens of Wake County receive a fair and accurate assessment and exceptional customer service. The many local, state and national awards we have proudly earned reflect our dedication to first-rate service and performance. What sets us apart is our focus on exceptional training. From day one, new team members receive one-on-one instruction to learn the many avenues of tax assessment, billing and collection.

The Basics (Required Education and Experience)

• Associate's degree in Accounting, Business Administration or related field

• One year of experience in customer service and/or cashiering

• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Two years of experience in a professional business environment requiring heavy customer service and multitasking

• While prior experience in a local, state, or federal tax office is always a plus, we welcome those who are eager to learn, have great customer service skills and are willing to do their best every day to support the taxpayers of Wake County

How Will We Know You're 'The One'?

• Outstanding customer service skills with a genuine desire to offer patience to all customers

• Excellent listening, verbal and written communication skills

• Ability to make good decisions and apply sound reasoning to resolve issues in a pleasant and professional manner

• Ability to effectively manage time and prioritize duties

• Proficiency with technology and the ability to use multiple applications simultaneously

About This Position

Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday

• Friday, 8:30am

• 5:15pm

Hiring Range: 23.20 - 28.42

Posting Closing Date: 7:00 pm on 7/21/2024

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.