Delicato Family Wines Manteca , CA 95336
Posted 3 days ago
Position Purpose
The Tasting Room Attendant promotes the sale of wine, wine clubs and non-wine products sold in the Tasting Room, while educating customers on Delicato history, brands and varietals. This position is also responsible for building relationships with customers and takes the initiative to provide excellent customer service and exceptional hospitality.
Functional Responsibility
Essential Duties
Provides customer service that exceeds expectations both in person and through phone conversation
Greets guests and pours wines for tasting according to procedure
Assists customers in wine selections and describes wines, winery history and provides general tourist information
Handles routine POS transactions using Tasting Room software which includes operating the cash register, processing returns, discounts, employee purchases, etc.
Meets established sales goals for wine and wine club memberships
Stays current on winery/wine knowledge
Assists guests to their vehicles with large purchases when necessary
Handles UPS /FedEx wine shipping using Tasting Room software
Cleans and stocks wine and displays
Assists with set up and break down for Tasting Room events
Other duties may be assigned
Non-Essential Duties
Minimum Requirements
Education and Experience
Understanding of basic winemaking techniques/procedures
Must be 21 years of age
Experience in customer service and operating a cash register preferred
Certificates and Licenses
Knowledge, Skills, and Abilities
Flexible schedule / some nights and weekends required
Outstanding customer service skills and ability to work with the public as well as fellow staff members
Ability to effectively communicate with diverse client groups
Commitment to excellence and high standards
Meets changing priorities in the workplace with flexibility and enthusiasm
Knowledge of best practices and procedures for CA Responsible Beverage Service
Professional appearance and demeanor
Strong computer skills and data entry experience a plus
Working Conditions
Winery environment
Occasionally may be required to lift and carry cases of wine
May need to determine color, taste and smell of wine using eyes, tongue, and nose
Work Standards
Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
Follows all Company policies and procedures
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
Delicato Family Wines