Description: Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for, in-store and online.
Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property. Respond to and accurately document security incidents. Understand and leverage escalation tools for guest issues in order to provide a safe and secure environment for our team members and guests.
Conduct productive merchandise recoveries and provide apprehension support as needed, strictly adhering to Assets Protection policies and procedures and Assets Protection leadership guidance.
Prevent theft and shortage at the front of store by performing receipt checks for exposed high-dollar merchandise. Submit appropriate documentation in the system for all incidents following Assets Protection policy and procedures. Understand and appropriately use the video system.
Train team members to apply merchandise protection and audit execution. Teach and train team members on operational shortage focus area opportunities as directed by Assets Protection leadership.