Under the direct supervision of the Center Executive Director, the Program Director will provide direct leadership and oversight to programs including Summer Camp, Kids Day Out Camp, Sports and Family Programming, as well as general Y programs within the center while consistently anticipating and exceeding member expectations. The director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs. The Program Director will provide supervision to multiple department staff teams driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.
Critical areas of expertise include: leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Program Quality and Growth
Family Programming / Stay & Play Childcare > Provides direct leadership and supervision to the in creating fun, adventure filled, memorable experiences that matter to members and their children. Designs, operates, & supervises the Stay & Play center, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y. Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience.
Adult & Youth Sports > Provides direct leadership and supervision to youth and adult sports seasons, camps and clinics with a focus on an integrated program strategy that supports membership. Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants. Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
Camp (Summer and Kids Day Out) > Provides direct leadership and oversight to all summer and holiday camp program operations. Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership. Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
Teens > Builds and manages daily operations of all teen programming including: Leaders Club, Youth and Government, LIT program and teen special events. Will attend teen overnight functions as needed.
Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
Develops and implements association survey and measurement strategies and action plans - Seer Base Metrics and NPS.
Leads strategy implementation to achieve strategic plan targets for programming.
Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
Provides direct supervision and leadership to the Program Director, Family Activities Coordinator and key program leaders to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
Provides direct supervision to all direct reports and ensures their professional development and success.
Supervises and leads program teams to create and maintain meaningful and impactful relationships.
Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
Completes all job related, supervisory and other trainings as required.
Safety and Risk Management
Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
Maintains proper records, including associate certifications, meetings, and trainings.
Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
Monitors programming to adhere to all state, local and YMCA health & safety regulations.
Education/ Experience Required:
BA/BS in Recreation/Health Sciences, Sports Management or related field preferred.
Minimum of three to five years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required. Prior experience with teens preferred.
Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred.
Proven results in increasing program quality and growth through exceptional planning and organizational skills.
Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
Demonstrated ability to multi-task and adapt to changing contexts and priorities.
Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.
Tampa Metropolitan Area Ymca