Talent Technology Program Manager, Talent Development

Deloitte Fort Lauderdale , FL 33301

Posted 2 weeks ago

Position Summary

Talent Technology Program Manager, Talent Development

Job Responsibilities:

This role encompasses managing curriculum in the Tax Talent Development Technology learning portfolio. This includes curricula for existing Tax and operational systems as well as implementations of future systems and strategic initiatives in support of the Tax Digital Strategy.

The role requires a deep understanding of the strategy, process and operational procedures of Talent Development. Candidates for the Talent Technology Program Manager role should have an understanding of learning management systems and related integrated systems (including but not limited to vendor LMS, eLearning platforms, attendance/polling applications, curation systems, adaptive learning platforms, HRIS integrations, etc.).

  • Act as a learning and talent development strategic advisor with internal clients, taking a consultative approach to designing and delivering effective and innovative learning programs with measurable business results.

  • Create and execute marketing and communication messaging and materials for programs in collaboration with internal partners and through a comprehensive change plan.

  • Conduct needs assessments with client, determine gaps in curriculum/programs, evaluate and recommend development options including buy, build and/or redesign and lead design efforts.

  • Serve as the curriculum architect and lead designer of innovative learning solutions that improve performance, drive business outcomes, and engage the modern learner for our curriculum.

  • Determine appropriate delivery mechanism (e.g., classroom, e-Learning, virtual classroom, performance support, blended learning) and ensure quality delivery against the defined objectives and desired outcomes.

  • Manage and execute end-to-end program operations within a matrixed organization including budget, program delivery, evaluation/feedback and measurement of business impact.

  • Execute with strong project management skills, managing a team of internal resources and contractors, monitoring work-plans and managing against milestones, knowing what to prioritize and why, knowing who to keep informed and when to escalate.

  • Support the coordination of local learning deliveries through standardized processes, escalate issues as appropriate, and solicit feedback for continuous improvement.

  • Provide input into the annual plan and budget to execute learning and talent development activities.

  • Act as the liaison between internal stakeholder teams, Global Talent, GTS/ITS and the vendors to understand requirements and drive modifications.

  • Provide scoping, tracking, reporting, issue/risk management and partner with technology and stakeholders to prioritize activities and business needs.

  • Collaborate with stakeholders on new business requests; serve as a business advisor on configurations and workflows to meet business needs.

  • Advise how best to leverage the current systems to support business needs and manage system configurations with full understanding of configuration impacts, and execute/track of agreed upon configurations

  • Translate business processes and use cases into technical configurations and design and translate technical processes into training documentation.

  • Liaison with Global Talent and GTS on new system releases, coordinate UAT to test system against the workflow; identify implications, manage changes, and communicate to appropriate system users.

  • Coordinate with impacted teams to update document templates and other system content as needed including job aides and process documents.

  • Experience with vendor selection, including managing RFPs and developing detailed technology requirements.

  • Experience using Excel, Tableau, or other tools to perform analysis and reporting in support of strategic priorities

Qualifications:

  • Bachelor's degree and 5-7 years of relevant work experience

  • Background and experience with Talent systems and processes; or Human Capital; or Consulting experience; or IT/Field Operations project management experience preferred

  • Strategic-thinking skills with an ability to collaborate with team members on best practices

  • Excellent project management skills. Ability to anticipate challenges and develop contingency plans accordingly

  • Analytical decision-making and problem-solving skills

  • Relationship management skills

  • Consultative skillset and mindset

  • Detail-oriented with strong communication skills, both verbal and written

  • Excited by prospect of working in a developing, ambiguous, challenging situation.

  • Should have good general technology skills and good IT aptitude

  • Ability to link strategy/vision to system design/delivery. Has experience taking projects from idea stage to implementation.

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 63096

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Talent Technology Program Manager, Talent Development

Deloitte