Talent Supply Chain Staffing Engagement Manager

Amazon.Com, Inc. North Randall , OH 44128

Posted 1 week ago

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

In this role, you will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to business partners. The TSC Engagement Manager will also focus on strategizing community engagement plans, candidate experience and onboarding process improvement. You will lead a team of Team Leads and Coordinators who thrive in an innovative, fast-paced environment. Our node teams support over 15,000 hires annually. We roll up our sleeves, work hard, have fun and make history!

The Role

  • Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost

  • Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators

  • Forecast and create staffing and investment strategies to build infrastructure and ensure team resource capabilities meet business demand

  • Evolves and implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses

  • Partners with regional operations and Finance management and workflow teams to optimize labor requirements

  • Influences and makes recommendations to key stakeholders and decision makers on building appropriate systems processes, and reports; is sought after for input on key decisions and influence to stakeholders

  • Leads and drives projects, of increasing scale and complexity, and manages programs through completion.

  • Fosters strong partnership with optimization leader to ensure pipeline creation activities meet the demand

  • Accountable to ensure the sourcing plans meet the demand effectively at optimal cost

  • Sets KPI's benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs

  • Owns training, development, team culture and morale for Workforce Staffing Engagement Team

  • Builds resource plans and calendars to execute community engagement and hiring activities

Expected Deliverables

  • Manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs

  • Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark

  • Build and foster community engagement and sourcing strategies and demonstrate through data return on investment

  • Exceed associate experience service levels and KPI's measured by hiring activity results and defect reduction

  • Dive deep into stakeholder NPS survey results and create action plans to address detractors

  • Have development discussions and provide detailed feedback to direct reports on performance and growth plans

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Talent Supply Chain Staffing Engagement Manager

Amazon.Com, Inc.