Talent & Organizational Development-Agile Program Manager

Staples Framingham , MA 01702

Posted 4 months ago


Summary of Responsibilities

Under the general supervision of the Manager Talent & OD, this position is responsible for understanding the internal customer's business needs and requirements for delivering value. This role works to enable Agile transformation in the Staples Digital Services organization through coaching, teaching and mentoring teams and individuals as appropriate. In collaboration with the Talent CoE and the Lean Agile Center of Excellence (LACE), he/she will execute a talent plan that supports the business strategy.

Job Description

In partnership with Talent CoE, deploy a variety of solutions across geographies in a way that are relevant and impactful:

  • Provide managers with the tools needed to reinforce learning for their teams as a servant leader.

  • Onboarding: Assist in the deployment of enterprise onboarding and ensure functional onboarding processes/programs are in place to support Agile values and principles.

  • Learning & Development: Facilitate discovery workshops, training and retrospectives for teams, departments, and groups as needed. Develop and continuously improve training & reference materials.

  • Team Effectiveness: Implement strategies to ensure business and local self -organizing teams can strive to be high performing. Facilitate a wide range of agile meetings, given variability of group size, make-up, business priorities, cultures, type / sensitivity of topics and team/organizational dynamics.

  • Train-the-Trainer: conduct and support train-the-trainer certifications and provide facilitation guidance and mentoring support to regional facilitators; coordinate external certifications and accreditations of leadership development programs

  • Coaching: Coaches and mentors Scrum Masters and supports Agile teams as needed.

  • Inclusion & Development plans: provide guidance related to improving inclusion & diversity efforts

  • Competencies: in partnership with LACE help to identify Agile competencies and needs for current and future capability needs

  • Analytics: support the development, tracking and use of metrics


Knowledge and Skill Requirements

  • BA/BS with 5-8 years of progressive experience in an Agile or Scaled Agile environment

  • Successful track record designing and managing multiple projects and priorities with minimal supervision.

  • Impeccable customer service, interpersonal, and team building skills

  • Must be proactive, a self-starter, results oriented and take ownership

  • Ability to partner closely with senior executives and execute quickly

  • Flexible and agile in your approach to leveraging data and making rapid decisions

  • Willing to get involved in a variety of tasks from high level strategic to detailed and routine tasks

  • Ability to work in dynamic, sometimes ambiguous environment where priorities may change.

  • Flexible and adaptable when dealing with ambiguity, conflicting priorities and crises

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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Talent & Organizational Development-Agile Program Manager