Talent Operations Support Analyst

Wayfair LLC Boston , MA 02298

Posted 4 months ago

What's the Role?

Wayfair is looking for Talent Operations Support Analyst to join our growing team. This role owns the execution of day-to-day activities to keep our people data accurate and up-to-date, directly impacting the experience of employees or managers and ensuring that business runs smoothly. Working with information that requires a high level of discretion and confidentiality, this role provides an opportunity to work with HR systems, processes, and operating mechanisms that are foundational for the success of Wayfair.

About You

You are detail-oriented and have experience working with systems or tools that track organizational data. You're passionate, energetic, and love a fast-paced team environment. You're collaborative and want to contribute to the overall success of a team. You're a quick learner and have a strong desire to learn new skills. When faced with obstacles, you're calm under pressure and proactively seek the best resolution for your immediate team and the business. You're self-motivated, have the ability to multi-task, and can quickly and efficiently respond to support inquires.

Key Responsibilities

  • Processing/keying changes to employee roles, pay, or position in the organization

  • Triage and resolution/escalation of reported issues or defects

  • Assisting end-users with "How-To" and training issues

  • Maintenance of Workday Organizations (i.e. Supervisory, Locations, Cost Centers, etc)

  • Participate in analysis, coordination, and execution of system-related changes related to reorganizations

  • Running both periodic and ad-hoc reports from Workday and other systems

  • May develop, monitor, and schedule automated reports

  • Auditing data periodically and making corrections as required

  • Ensure adherence to all audit and compliance practices

  • Participate in testing of changes to the system (Workday) including major releases

  • Other administrative functions as needed


  • Experience working in a data-driven role - Prior HR or customer service experience a plus

  • High school diploma is required - college degree preferred

  • Excellent customer service orientation

  • Exceptional organizational skills and attention to detail

  • Proficiency with Microsoft Office Suite is required - strong Excel knowledge preferred

  • Ability to use independent judgment, problem-solve, be creative and answer questions

  • Ability to communicate effectively with all levels of staff and peers

  • Ability to act in a professional manner at all times

  • Ability to act with a high degree of integrity and maintain confidentiality

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, dcor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home

  • Joss & Main, where beautiful furniture and finds meet irresistible savings

  • AllModern, unbelievable prices on everything modern

  • Birch Lane, a collection of classic furnishings and timeless home dcor

  • Perigold, unparalleled access to the finest home dcor and furnishings

Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.

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Talent Operations Support Analyst

Wayfair LLC