ReedPOP is the largest producer of pop culture events in the world. We build fun on a daily basis and deliver once-in-a-lifetime experiences for fans around the globe. ReedPOP is built upon a "fan first" philosophy, a culture of creativity and an office environment that is open and collaborative. We are a kind-hearted, hard-working, fun-loving group of folks who never take ourselves too seriously. Ask us what the best parts about working at ReedPOP are and we'll quickly answer "our people and the fans." We are a boutique team with all the resources of a large global organization which provides us with the freedom to build fun new businesses and connect fans through the passions they share. Our customers include Marvel, DC Entertainment, Lucasfilm, Funko, AMC, Nintendo, Image Comics, Netflix, Chevrolet, Midtown Comics, Hulu and millions of fans from all over the planet. We are constantly hard at work, making things happen and always trying to deliver more than what is expected of us.
WORKING FOR REEDPOP:
ReedPOP wants individuals who demonstrate initiative, an inquisitive mind, an entrepreneurial spirit, a creative vision, an obsession with making things better, a passion for solving puzzles, the humility to laugh at yourself, the willingness to ask for help when you're over your head (you will be), the ability to deal (healthily) with multiple projects, tight deadlines and demanding partners. We work how we live and we apply our passion for pop culture to every aspect of what we do. We want someone who can't help but wake up at 3 AM thinking about improving the experience for our fans. Our culture is creative, fun, supportive, open without exception, and as with all positions at ReedPOP, the focus is on fans first, regardless of if they're in a three-piece suit or walking around with a four-foot sword made out of cardboard. At ReedPOP, we've found that positive, genuine, good-hearted people make great co-workers, so that's the type of person we hire. Bring us your creativity, personality, customer focus and enthusiasm for pop culture we can't wait to meet you!
WHAT'S COOL ABOUT THIS JOB:
The ReedPOP Talent Coordinator plays a very key role in the success of our shows. We want all of our Artist Alley talent to walk away feeling like we gave them an incredible experience and an opportunity to directly interact with their fans. You will be the person responsible for ensuring the comfort and well-being of all of our Artist Alley guests before, during and after the show. This role will allow you to work directly with talent and agents to coordinate and facilitate the pre-show and on-site needs of all of our special guest.. One day, you'll have high level meetings with our travel partners; the next, you'll be pushing crates across a loading dock; and the next, you'll be filling in detailed spreadsheets at the ReedPOP office. You will have the opportunity to travel to different locations around the country and the world to help us deliver a world class experience for all of our guests. What could be cooler than that?
BRING YOUR PASSION AND EXPERTISE:
Maintain multiple excel spreadsheets tracking hotel reservations, flights and car service for all special guests and staff
Work closely with our travel partners at Connections Housing to secure hotel room blocks in various cities and secure travel including flights, hotels and car service for all special guests
Create and maintain detailed travel itineraries and onsite show schedules for all special guests
A typical show will involve a high volume of detailed work that could include managing a block of over 200 hotel rooms, coordinating over 200 car service rides, booking up to 100 flights, and drafting over 100 welcome letters.
Communicate regularly with talent and agents to collect important information relating to all guest travel
Work directly with the finance team to ensure that all per diems for special guests are accounted for and that the guests are paid in a timely manner either pre-show and/or post-show
Manage all internal systems that require updating and attention throughout the course of the show including booking of Artist Alley tables, maintaining database of artwork and headshots.
Manage all incoming customer service questions relating to Artist Alley
Act as a main point of contact for all talent and agents to ensure that they have an exceptional experience prior to the show, onsite at the show and post-show
Create and cultivate a "one team" approach through collaboration with event management, talent, finance, and operations
This is a contract position that is funded for the remainder of 2019 with an excellent possibility of re-funding for 2020.
1-2 years of experience in travel and/or travel coordination
Extensive knowledge of comic book history, relevant talent, conventions and Artist Alley structure
Extremely organized with the ability to manage multiple projects simultaneously
Ability to act in a professional and accommodating manner at all times
You must be able to work across multiple events simultaneously and anticipate the needs of talent and staff
Strong copy writing skills are required
Excellent communication and interpersonal skills
Professional level knowledge of Microsoft Excel and Word
Must be highly collaborative with a "We" not "Me" mentality.
Must be comfortable with ambiguity and always willing to take the initiative to create something new
You must be resourceful and willing to find creative solutions that will help you achieve your goals
We want a social and empathetic person that will truly care about our audiences and live for making them happy as often as possible
You should be team-oriented and collaborative with the ability to manage relationships with internal and external partners
You should be a happy, optimistic person that enjoys seeing the big picture while striving to create a great future for our brands
Must be flexible and able to adjust within a fast-paced work environment with unpredictable deadlines and schedules
You should be flexible in your viewpoints, always looking for the best ideas and ready to be an advocate for ideas other than your own
Must be a humble person that is secure enough in yourself to be able to ask for help, say "I don't know" and always learn from your mistakes.
A true passion for pop culture and our fans
Some domestic and possibly international travel is required. Approximately 6-8 times per year