Talent Acquisition Team Lead

Job title: Talent Acquisition Team Lead

Office location with Hybrid working: Belgrade, Serbia

About the role and the Team:

The Talent Acquisition Team Lead will play a crucial role in leading and managing a team of talent acquisition professionals, ensuring the delivery of high-quality recruitment services, and driving the achievement of talent acquisition goals. This position requires strong leadership skills and the ability to collaborate effectively with stakeholders at all levels. The successful candidate will contribute to building a high-performing talent acquisition team and driving excellence in candidate experience and talent acquisition delivery.

What will you be doing?

Team Leadership:

• Lead and manage a team of talent acquisition professionals, providing guidance, mentorship, and support to drive high performance

• Foster a positive and inclusive team culture, promoting collaboration, innovation, and continuous improvement

• Set clear expectations, provide regular feedback, and conduct performance evaluations to ensure individual and team development and growth

Talent Acquisition Team Development:

• Develop and implement strategies to enhance the skills, capabilities, and knowledge of the talent acquisition team members, with the Senior Talent Acquisition Delivery Manager

• Identify training and development needs, coordinate relevant learning opportunities, and support career progression within the team

• Foster a culture of continuous learning and development to ensure the team remains updated on industry trends and best practices

Role distribution & organisation:

• Manage the allocation of recruitment responsibilities and workload within the team, ensuring equitable distribution and effective utilization of resources

• Identify opportunities to optimize role distribution, streamline processes, and enhance efficiency

• Provide guidance and support in managing challenging recruitment assignments and critical talent acquisition projects

• Taking on volume of direct hiring delivery; leading on requisition load personally

Objective & KPI leadership:

• Alongside the Senior Talent Acquisition Delivery manager, set team objectives, key performance indicators (KPIs), and targets aligned with talent acquisition goals and organisational objectives

• Monitor and track progress towards objectives and KPIs, providing regular updates and reports to stakeholders

• Identify areas for improvement and implement corrective actions to ensure performance targets are met or exceeded

Local Market hiring, brand & talent Strategies:

• Support the Talent Acquisition team in solving for hiring challenges in each market

• Direct involvement in developing Employer Brand strategies; working with wider People team colleagues

• Lead / support on Talent Acquisition teams' collaboration with HRBP's on market trends and overall Talent program

Candidate Experience Management:

• Champion a positive candidate experience throughout the recruitment process, ensuring timely and professional communication, feedback, and engagement

• Identify areas for improvement in the candidate experience and implement initiatives to enhance candidate satisfaction and employer brand perception

Reporting & Data:

• Working with TA Operations Manager in ensuring company is kept up to date on Recruitment challenges, changes, opportunities and success with up to date and relevant data

• Ensure Talent Acquisition team are maintaining recruitment information into the companies Applicant Tracking System (eArcu) - to enable accurate reporting and supporting a centre of truth for data

Line Manager Engagement / Stakeholder Leadership:

• Collaborate closely with hiring managers and HR business partners, providing guidance, leadership, and support throughout the recruitment process

• Build and maintain strong relationships with stakeholders, ensuring effective communication, managing expectations, and driving stakeholder satisfaction

• Provide strategic advice and insights to stakeholders on talent acquisition strategies, market trends, and recruitment best practices

Additional Roles & Responsibilities:

• Talent Pool leadership - supporting generation, maintaining and reviews

• Project Leadership & delivery

• HR/People team support - During non-peak hiring periods, 20-30% of the time will be spent on general HR projects and duties as needed by local HR leadership.Divisional leadership meetings

• Advertising governance

• Talent Acquisition Operations support - working with Talent Acquisition Operations Management

What we are looking for:

• Educated to Bachelors Degree or equivalent in a business-relevant subject

• Recruitment experience in a fast-paced and high-volume environment

• Strong experience in a variety of selection methods e.g. interview techniques, psychometric testing, assessment days

• Strong experience of using job boards and CV search methods to source candidates

• Experience of providing an in-house recruitment service

• Good communication skills in written and verbal English

• Good interpersonal skills, able to build rapport quickly, negotiate with and influence suppliers/candidates/managers as necessary

• Competent presenter

• Good prioritisation and organisation skills

• Leadership / Team lead experience

• Numerate and able to understand and demonstrate control of recruitment costs

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) . In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing - whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together

• We stay focused

• We strive for excellence

Some of our key Benefits

• Competitive salary

• 25 days' paid holiday increasing each year, to a max of 35

• Extra days off for your birthday, move house and volunteer

• Partnership with SOS Childrens Village

• Private medical insurance

• Travel discounts

• Fit Pass discount

• Technology discount

• Team sports activities

• Massages in the office

• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply

• We carefully review your application

• We'll get back to you - even if it's a no (for now)