Position Summary: Responsible for developing and implementing recruiting strategies for all positions in a call center.
This includes partnering with site leaders and workforce/scheduling teams to proactively determine recruiting needs for non-exempt and/or exempt positions while managing costs within site or departmental budget. Demonstrates ability to train others on Taleo/ Recruiting systems workflow and Recruiting SOP's; recommends and implements new processes for sourcing and assessing candidates and partnering with outside entities to drive quality applicants for all positions. Recruiters are responsible for local branding and marketing of STARTEK in the local community working with the Recruiting Manager and Marketing Department.
Recruiters report on weekly hiring metrics to track outcomes against goals in order to ensure quality candidates are being hired. Recruiters may adjust hiring profile based on specific client and LOB needs. Make recommendations to leaders on recruiting strategies which could enhance processes and quality of hire.
Essential Duties & Responsibilities:
60% - Performs day-to-day call center recruitment processes for nonexempt and/or exempt hires. Duties include but are not limited to: posting jobs on ATS/Company recruiting management system; ensuring jobs are posted on appropriate job boards; ensuring Facebook and other social media tools are utilized; screening applications/resumes; and facilitating onsite testing/onsite interviews. Talent Acquisition Specialists present qualified applicants to hiring managers for interviews; make job offers in alignment with company policies and pay guidelines; partner with HR to review post-offer information (background, drug screening) and make final hiring decisions. Talent Acquisition Specialists update applicant status in ATS/Recruiting Management System. Talent Acquisition Specialists notify all candidates of hiring results including the handling of rejection communications. May involve coaching and training others on recruiting processes and systems; ensures site is in compliance with STARTEK hiring policies and that recruiting practices are in compliance with Federal or State guidelines.
10% - Strategy: Works with Sr. Talent Acquisition Manager to develop a recruiting strategy to meet or exceed call center hiring needs. Duties include partnering with site leaders to develop hiring forecasts and ensuring recruiting processes meet the needs. Proactively develop and implement hiring solutions to reduce attrition.
10% - Act as liaison with recruiting vendors, area employment agencies and community groups.
10% - Reporting: Develops and implements weekly (or daily) recruiting reports to track recruiting results.
5% - May handle escalated issues and challenges from candidates who have been disqualified for any reason, working with HR or Sr. Talent Acquisition Manager to investigate issues of dishonesty during the application process.
5% - May perform other related duties and responsibilities as assigned and/or required.
Related Work Experience:
Two to five years recruiting and sourcing experience in a high-volume recruiting environment.
Education and/or formal training:
Bachelor's degree preferred or equivalent experience or background.
Knowledge, Skills and Abilities:
Fluent in verbal and written English.
Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
Ability to work effectively in a team oriented, high demand and fast paced environment.
Ability to maintain high level of confidentiality and work with highly sensitive data and information.
Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
Demonstrated effective project management, presentation, negotiation and persuasion skills.
Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
Demonstrated analytical aptitude to identify opportunities for change, identify alternative best practice solutions and anticipate future problems and opportunities.
Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.
Demonstrated ability to apply assessment measurement and evaluation techniques to ensure processes, systems and applications meet business needs.
Demonstrated ability to solve complex of problem; gleans meaning from whatever date is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; used multiple problem-solving tools and techniques.
Ability to understand the Company's organizational structure and business needs in order to develop employment processes to support business needs.
Have extensive knowledge of personnel policy and procedure and federal and state laws regarding employment practices.
Strong persuasion and influencing skills in order to relate the benefits if employment at Startek to the needs and interests of individuals.
Strong knowledge of recruiting/sourcing processes, procedures, organization and tools.
Knowledge of behavioral interview techniques.
Travel may be required to attend work related meetings and training sessions.
May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings. All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.
Able to maintain a regular work schedule to meet the needs of the business.
Required to read and follow all company policies and procedures.
Support and model the company values.
"Startek is an Equal Opportunity Employer"