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Talent Acquisition Manager

Expired Job

Serenova Austin , TX 78719

Posted 4 months ago

Role: Talent Acquisition Manager

Location: Austin, TX (Onsite)

Reports to: CFO

Serenova is looking for an experienced Talent Acquisition Manager to help our company find and retain excellent employees. You will be entrusted with an ongoing quest to discover talent, build a strong employment brand and ensure great relationships with both candidates and employees.

About Serenova:

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world's most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova's always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in Canada, the United Kingdom and Australia. Learn more at For live updates follow @serenovashine.

What is a Talent Acquisition Manager at Serenova?

To excel as Talent Acquisition Manager, we expect you to be experienced in full-cycle recruiting and employment branding. You should have a sharp eye for talented people and a steady commitment to help them find success in our company.


  • Determine current staffing needs and work with Finance produce forecasts

  • Work with the People Team to develop talent acquisition strategies and hiring plans

  • Lead employment branding initiatives and outlets

  • Manage all staffing vendor relations and contracts

  • Partner with the Executive team and hiring managers to assess business needs

  • Perform sourcing to fill open positions and anticipate future needs

  • Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

  • Take steps to ensure positive candidate experience

  • Assist in employee retention and development

  • Supervise recruiting personnel

  • Organize and/or attend career fairs, assessment centers or other events

  • Use metrics to create reports and identify areas of improvement

  • Training business units on the latest TA tactics and methods


  • 5-8 years experience in Corporate and/or Agency recruiting with at least 2 years as a lead or manager.

  • 3 years experience in Full Life Cycle Technical Recruiting

  • Experience in Full Life Cycle recruiting, sourcing and employment branding

  • Understanding of all selection methods and techniques

  • Proficient in the use of social media, job boards and other recruiting tools

  • Willingness to understand the duties and competencies of different roles

  • Working knowledge of Applicant Tracking Systems (Jobvite) and applicant databases

  • High level of overall business acumen

  • Excellent project management skills

  • Excellent communicator

  • Well-organized

  • A leader and strategic thinker

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Talent Acquisition Manager

Expired Job