Tailored Care Management Extender

JOB SUMMARY:

The Tailored Care Management Extender provides comprehensive, person-centered services to patients with complex behavioral/ mental health conditions, substance use disorders, and/or intellectual and developmental disabilities (I/DD). Required care management extender activities include outreach, health promotion, family support, and referrals to necessary resources and supports. The Tailored Care Management Extender will collaborate with Care Managers, MAHEC clinical teams, and community partners. They will report to an assigned Tailored Care Manager Supervisor.

SPECIFIC RESPONSIBILITIES:

• Perform general outreach, engagement, and follow-up with members

• Assist TCM Care Manager with intake assessments and screenings

• Coordinate services/appointments (e.g., appointment/wellness reminders, arranging transportation)

• Engage in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing

• Share information with the care manager and other members of the care team on the member's circumstances, including gathering information about the member's progress toward their goals

• Provide and track referrals and provide information and assistance in obtaining and maintaining community-based resources and social support services

• Participate in case conferences

• Support the care manager in assessing and addressing unmet health-related resource needs

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Tailored Care Manager may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER

• Must be competent with virtual (email, Webex, Zoom, Microsoft TEAMS etc.) communication, Electronic Health Record (EHR) systems and Care Management/Coordination systems.

• FOREIGN LANGUAGE

• Fluency in Spanish preferred

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES:

• Not Applicable

EDUCATION AND EXPERIENCE

• MINIMUM QUALIFICATIONS:

• Certified Peer Support Specialist or Community Health Worker

• PREFERRED QUALIFICATIONS:

• Experience working in healthcare

REQUIRED LICENSES:

• Valid driver's license

SCHEDULE:

This position is hybrid remote with some travel in community and routinely scheduled attendance on-site. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION: $22.31/hour, full time with full benefits available