Table Games Supervisor

Caesars Entertainment Corporation Chester , PA 19013

Posted 2 months ago

Come join awinning team! Harrah'sPhiladelphia Casino and Racetrack has been ranked in the "Top10 Work Places" by Philly.com five years in a row and was the Number 1 "TopWork Place" in the Philadelphia area for 2016! Our award winning team is on amission to inspiregrownups to play and we want you to come join the fun. Withover 100,000 square feet of non-stop gaming action, the casino features over2,450 slots machines, live racing overlooking the Delaware River, 8restaurants, Sportsbook, and live entertainment!

The perks arecountless here at Harrah's Philadelphia Casino and Racetrack!

  • Benefit Options: Medical, Dental, Vision, Life Insurance, 401K

  • FREE 24/7 Employee Cafeteria

  • Free Parking for all employees

  • Septa Public transportation drops riders off directly on property

  • Employee Bonus Program

  • Internal Promotion Opportunities

  • Value in Diversity

  • Excelling in Communication to ALL Employees

  • Tuition Reimbursement program

Serves as a dynamic and energetic leader, whilefostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leaderwith highest levels of integrity, and always acts in the best interests of theproperty and the company. Acts as a rolemodel and coach while developing employees using a consistent, approachabledemeanor and clearly articulating expectations. Ensures that team membersclearly understand and are held accountable for their performance expectations.Provides appropriate recognition and rewards to individuals and groups whenconsistent superior performance is attained. Works as a change agent and challenges the departmental processes toimprove and streamline department operations, through the continuous assessmentof policies and procedures, work processes and program effectiveness andvalue. Demonstrates excellentfacilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determininga vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with otherdepartments to ensure total guest satisfaction and efficient operations in asafe, friendly, comfortable environment, by well-trained, motivatedemployees. Embraces, role models andimplements all elements of our customer service program including Spotlight onSuccess and Buzz Sessions, and tier prioritized service. Recommends and implements change to improveoverall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of CaesarsEntertainment Inc. in accordance with the Code of Commitment.

Responsible for theconduct of table games for assigned shift in accordance with federal, state,and local gaming regulations, as well as company policies, procedures andinternal controls.

  • Continuously improves service by assessing service problems usingplayer feedback or data.

  • Communicates service problems and team plans in buzz sessions andfacilitates problem-solving meetings with team.

  • Demonstrates the ability to discipline and responsibly directemployees.

  • Stays involved in hiring process of employees.

  • Supervises poker room seating.

  • Supervisors can alsofunction either as a boxperson or floorperson in accordance with 465a.35,provided however that the Supervisor Casino Games acting as the Boxpersonmay not perform the duties of the Floorperson on that day.

  • Focuses team on providing "A"level service. Immediatelyaddresses service issues and follows up to ensure guest satisfaction.

  • Keeps team well informed of property promotions and events and ispresent and visible at customer events.

  • Takes personal responsibility for creating an atmosphere of luck.

  • Ensures properprocedure is used by all dealers under supervision.

  • Verifies all gamingtable transactions in supervised area.

  • Verifies issuance ofcredit after completion of all authorization procedures.

  • Responsible foroversight of credit/cash buy-in process.

  • Responsible for input,maintenance and updating of patron information.

  • Personally responsiblefor their dealers being upbeat and friendly while also takingresponsibility for following dealing procedures and keeping proper gamepace.

  • Manages labor, suppliesand other expense items in a manner consistent with company strategy.

  • Preparesthe various forms, records and documents required for the operation of thecasino pit.

  • Verifiescustomer credit information on the display monitor.

  • Requestsfills, credits and counter checks from the cashiers cage.

  • Inputsinto computer terminal information regarding the inventory and transfer ofgaming chips.

  • Complimentary privileges within prescribed limits inaccordance with the approved comp matrix.

High school diploma or required; college degreepreferred. Knowledge ofcasino rules, procedures, and regulations as applied to the game(s) undersupervision. Supervisory, communicationand organizational skills. Direct dealing experience with the game(s) containedin assigned pit area.

Thorough and complete knowledge of all internalcontrols, Pennsylvania Gaming Control Board rules, company regulations andpolicies including Controlling Alcohol Risks Effectively techniques and

Currency Transaction Reporting laws.

Must possess strongcommunication, organizational, and interpersonal skills. Must possess PC skills and demonstrate aworking knowledge of Microsoft Office programs.

Is able to work in smoke filled environment and able to sit andstand for prolonged periods of time. Ableto work any shift or schedule. Positionsavailable include: full-time, part-time and on-call.

Must be able to obtain and maintain the appropriatelicense through the Pennsylvania Gaming Control Board.

PHYSICAL / MENTAL DEMANDS:

  • Physically mobilewith reasonable accommodations including the ability to lift up to 50 lbs., andthe ability to push, pull, reach, bend, twist, stoop and stack.

  • Excellent oraland written communication skills.

  • Must be fluentand literate in English.

  • Must be able torespond calmly and make rational decisions when required.

  • Must be able tolisten and respond to visual and aural cues.

  • Must be able totolerate areas containing varying noise and temperature levels, illumination,vibration, crowds, and air quality.

Disclaimer

"This is not necessarily anexhaustive list of all responsibilities, skills, duties, requirements, effortsor working conditions associated with the job. While this is intended tobe an accurate reflection of the current job, management reserves the right torevise the job or to require that other or different tasks be performed whencircumstances change (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments)."

Stickwith Harrah's, and you can go places. Just climb aboard the most progressivecareer building system in the industry and hold on as Caesars Entertainmenthelps you get where you want to be. With programs such as tuition reimbursement,Exploring Supervisory Opportunities, and the company-wide internal job postingsystem, you'll have every opportunity to turn your job at Harrah's intosomething more.

Caesars Entertainment, Inc. is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment withoutregard to race, national origin, gender, age, religion, disability, sexualorientation, veteran status, or marital status.


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Table Games Supervisor

Caesars Entertainment Corporation