Table Games Supervisor

ESSENTIAL JOB FUNCTIONS:

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.

• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.

• Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager.

• Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees.

• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.

• Reports any situation to their assigned superior.

• Rates all guests and promotes and creates Total Reward cards for new and existing patrons.

• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.

• Accurately maintains table game inventories and player win/losses.

• Changes cards/dice. Opens and closes games.

• Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary.

• Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.

• Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift.

• Prepares and coordinates the periodical performance review of assigned personnel as determined by management.

• Understands and enforces all company policies and procedures.

• Informs Shift Manager and Assistant Shift Manager of potential safety problems.

• Maintains key security.

• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements.

• Attends all mandatory meetings required by the company/department.

• Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.

QUALIFICATIONS:

• High School graduate or equivalent required. College degree preferred.

• Two - five years casino experience required, preferably in pit operations.

• Knowledge of multi-games is a plus.

• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.

• Must be able to read, write, speak, and understand English.

• Must be willing to work any day of the week and any shift.

• Must be able to get along with co-workers and work as a team.

• Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able stand for long periods of time.

• Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks.

• Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues.

• Must be able to memorize game rules and procedures.

• Must be able to quickly and accurately perform mathematical computations when determining winners and losers.

• Must be able to accurately balance chip bank at the beginning and end of shift.

• Must have excellent vision (including peripheral) to protect the games.

• Must be able to read, verify and sign appropriate documents relating to the game in a small area.

• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

• Must be able to bend, reach, kneel, twist and grip items

• Able to lift 25 pounds.

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

• They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• Caesars Entertainment reserves the right to make changes to the job description whenever necessary.