What would I be doing?
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service according Penn National Gaming standards, while maintaining the integrity of the games. This position is responsible for enforcing the various policies and procedures required of the Table Games Supervisor position.
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Assumes overall responsibility for the effective gaming service activities for a designated area.
Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
Controls and directs games in progress by monitoring and providing assistance and dealer correction.
Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard.
Responsible for accurately filling out pit documents such as fill slips, rating cards,
MTLs/CTRs, markers, inventory slips, etc. according to Boomtown's guidelines.
Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
Provides input in hiring, termination of employees, pay increases, promotions or demotions and employee performance appraisals.
Appraises work situations; directs, delegates, schedules and organizes work crews to accomplish all assigned job functions.
What are we looking for?
Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques. Sound verbal and written skills.
Completion of a wide variety of specific games training programs with resulting proficiency in several pit games.
These skills and abilities are typically acquired through a minimum of two years' multi-game dealing experience.
Minimum of three years Games experience, one of which must have been in supervision.
Demonstrated management skills including leadership.
What would it be like to work at this property?
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058