Table Games Dealer/Supervisor DR (Ft) (Horseshoe Tunica)

When acting as a supervisor, responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of dealers to ensure smooth and efficient gaming during shift.

When acting as a dealer, responsible for dealing a game in a proficient manner while maintaining a courteous and friendly manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

WHEN ACTING AS A SUPERVISOR:

• Specifically supervise the operation of an assigned number of tables.

• Ensure fills/credits are handled according to policy.

• Promote positive guest relations.

• Assist in answering questions or resolving disputes.

• Exhibit knowledge of all appropriate state and company controls, policies, and procedures.

• Promote the following within the department and among all associates:

• Create an atmosphere of fun for all casino guests.

• Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.

• Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.

• Retain associates through personal involvement in associate training and development.

WHEN ACTING AS A DEALER:

• Protect and control the game.

• Conduct the game according to company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities.

• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.

• Promote outstanding guest relations.

• Support and maintain Horseshoe courtesy guidelines.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises an assigned number of dealers when acting as a Supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2 YEARS DEALING EXPERIENCE

EDUCATION and/or EXPERIENCE:

Thorough knowledge of game supervision and casino rules, procedures, and regulations