Table Games Assistant Pit Manager

Penn National Gaming Kansas City , KS 66101

Posted 2 days ago

Overview

A career in gaming? At Hollywood Casino at Kansas Speedway we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Don't just work. Work Happy.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.

  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.

  • Responsible for the accountability of the chips, cards, dice and all other gaming equipment.

  • Verifies table inventories and effectively manages table limits.

  • Effectively handles customer concerns and requests.

  • Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.

  • Assists with the overall integrity of daily Table Games operations.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to team members in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor's degree from an accredited four-year college or university; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.

  • Must have thorough knowledge of all Table Games and Table Games operations.

  • Excellent skills in both written and oral communication.

  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.


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VIEW JOBS 6/23/2018 12:00:00 AM 2018-09-21T00:00 Overview Don't just work. Work Happy. A career in gaming? At Hollywood Casino at Kansas Speedway we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include Hollywood Casino Kansas Speedway is currently looking for a Table Games Dual-Rate Dealer/Supervisor to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES DEALER ROLE * Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. * Provide accurate and efficient dealing while following proper game procedures. * Perform accurate chip and cash transactions. * Observe or receive wagers from customers and take or pay the appropriate game outcomes. * Maintain game security and protect company assets at all times. * Assist customers in understanding the rules and ensure adherence to established policies and procedures. * Pay winning bets and collect losing bets. * Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge. * Provide customers with information on how to play the game if requested. * Must adhere to regulatory, department and company policies. * Perform all job duties in a safe and responsible manner. * Perform other job related and compatible duties as assigned. SUPERVISOR ROLE * Drive improved results through staff development and training programs. * Provide visible leadership in gaming operation areas. * Ensure compliance with Title 31 requirements and processes. * Responsible for the overall integrity of daily operations. * Present oneself as a credit to the Company and encourages others to do the same. * Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement. * Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations. * Handle player service issues as needed. * Protect the integrity of all table games. * Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members. * Track patrons' play. * Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills. * Recommend, schedule, and conduct training activities. * Protect and preserve the assets of the company. * Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner. * Meet property and department appearance and grooming requirements. * Must adhere to regulatory, department and company policies. * Perform all job duties in a safe and responsible manner. * Perform other job related and compatible duties as assigned. To be successful in this position it will require the following skill set QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * High school diploma or equivalent * Two years or more experience in table games dealing preferred * Must be fast and accurate in handling cash * Must be able to successfully complete an audition displaying adequate Table Games Dealing skills * Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets * Must possess good manual dexterity for quick and accurate handling of chips, cards and money * Must possess excellent interpersonal skills * Must be proficient in Microsoft applications * Ability to learn and understand Budget and P&L Statements Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about! Equal Opportunity Employer Penn National Gaming Kansas City KS

Table Games Assistant Pit Manager

Penn National Gaming