Systems Technologist IV (Ctst10) 2024-00941

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Do you have a knack for untangling tech troubles and a passion for justice?

Join our team as a System Technologist IV and be the hero behind the badge (without the Kevlar vest)!

Here's the lowdown: Our dedicated Enterprise Systems Team and law enforcement agency are on the lookout for a tech whiz to keep our systems running smoothly and securely. You'll be our go-to guru for troubleshooting, security upgrades, and ensuring peak performance because catching bad guys shouldn't involve wrestling with tech glitches. But it's not all about fixing things, you'll also be a strategic thinker, helping us identify how technology can revolutionize the way we fight crime and streamline our operations.

This role is perfect for you if: You thrive in a fast-paced environment where every fix can make a real difference; you can explain complex technical concepts to fellow systems technicians, law enforcement personnel, and agency vendors; you love a good puzzle and squashing security vulnerabilities through enterprise security team collaborations; you're a budgeting pro who can collaborate, communicate, and translate tech needs into clear, actionable plans for future equipment upgrades.

Sounds exciting? It is! Apply now!

Human Resource Contact: Jennifer Erickson / 307-275-5114 /Jennifer.Erickson1@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• On-site support Division of Criminal Investigation lead technician to collaborate with DCI business process discoveries, documentation, and implementation in coordination with DCI personnel and Enterprise Technology Services DCI project team members.

• Responsible for collaboration of effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure, and ensures that hardware and systems adhere to state and federal organizational standards. Exercises independent judgment to analyze facts and solve work problems.

• Maximize infrastructure capacities through proactive review and planning to ensure that IT capacity meets current and future State business and Federal CJIS (Criminal Justice Information System) requirements.

• Performs daily system monitoring; verifies the integrity and availability of all hardware, server resources, systems, and key processes.

• Lead enterprise technicians for large agency projects including consolidation of resources, data migrations, server builds, and installation of new hardware and software solutions. Coordinates and communicates work activities with the agency and other ETS groups. Also assigns tasks to complete the projects. Manage multiple projects/priorities simultaneously.

• Acting supervisor when supervisor is absent, delegation of duties, and work direction for junior technicians.

• Provides on-the-job training and serves as an information resource for staff in resolving more difficult and complex problems. Develops and documents procedures and provides training to team members.

• Updates enterprise hardware, operating systems, and software as needed to provide required functionality and security. Supports operational management and patch management.

• Perform end-to-end Microsoft Windows Server design, capacity planning, and performance management, identifying opportunities for quality improvements, automation, and cost savings.

Qualifications

PREFERENCES:

Preference may be given to those with experience in communicating and collaborating with contract consultants, vendors, local network administrators, peers, and all levels of management.

Preference may be given to those with experience in the management, analysis, design, monitoring, and support of enterprise systems.

Preference may be given to those with experience in the installation, modification, or replacement of hardware or software components and any configuration changes that affect enterprise systems.

Preference may be given to those with experience in enterprise networking.

Preference will be given to those with Microsoft Windows Server experience

KNOWLEDGE:

• Thorough knowledge and understanding of enterprise computing operating systems.

• Ability to accurately troubleshoot and resolve complex server and network operating systems.

• In-depth knowledge of active directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts.

• ln-depth knowledge of IP protocol, addressing schemas, and directory services.

• Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide infrastructure engineering and deployment.

• Knowledge of project life cycles, resource and workload planning.

• Knowledge of using computer technologies to enhance departmental efficiencies and to better reach agency business goals.

• Ability to facilitate and lead teams of people from different functional areas in work efforts that affect multiple projects. This includes directing others in problem and technical issue resolution.

• The ability to work well with teams that may have conflicting ideas and interests, while working to resolve conflicts through respect, courtesy, and tact.

• Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, stay current on current and emerging technologies.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree (typically in Computer Technology)

Experience:

1-2years of progressive work experience in Systems and Infrastructure with acquired knowledge at the level of aSystems Technologist III

OR

Education & ExperienceSubstitution:

4-6 years of progressive work experience in Systems and Infrastructure with acquired knowledge at the level of aSystemsTechnologist III

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Rotational on-call requirements.

• Some travel with overnight stays.

• Frequent work on weekends.

• Ability to lift 40 lbs.

• Ability to climb an 8 ft. ladder

NOTES:

• FLSA: Non-Exempt

• Successful candidates must pass a background check.

Supplemental Information

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.