Suncoast Schools Federal Credit Union Fort Myers , FL 33912
Posted 2 months ago
Position Details
Overview
Pay Transparency: $24.50 - $35.00 hourly based on experience and credentials
Location Type: Onsite Fort Myers, FL
Position Type: Full Time
Schedule: Monday through Friday, within the hours of 7:30 AM - 6:00 PM
The Systems Technician provides technical support to system users and the IT help desk team. This role serves alongside the systems administrators, systems engineers, and other staff within Suncoast Credit Union. Key responsibilities include maintaining the credit union computer systems and peripherals. An ideal candidate is a patient and kind individual who is driven to satisfy members and employees in a high-volume, fast-paced environment.
Responsibilities
Install, diagnose, repair, maintain, and optimize SCU equipment such as desktops, laptop systems, hardware peripherals, and software applications
Collaborate with the network engineering team to install, maintenance, and upgrade network equipment such as routers, switches, and network interface cards
Facilitate the set-up of new service centers and the relocation of current service centers
Install and configure anti-virus to ensure security standards are met
Troubleshoot ATM equipment failures by collaborating with vendors and internal team members to provide quick, efficient, and effective resolutions
Perform ATM upgrades and coordinate new rollouts
Troubleshoot remote users's VPN connections
Maintain the inventory of PCs and other related hardware
Automate processes such as corrections, implementations, and upgrades to obtain maximum time efficiency
Manage technical documentation by ensuring all processes are documented and maintained in the knowledgebase
Resolve support tickets for credit union staff while meeting adherence and SLA times
Document tickets, track assignments and communication between credit union members and staff, and monitor progress through to completion
Participate in the CU360 shadowing program
Lead Suncoast Credit Union IT projects
Facilitate projects such as service center setups, service center relocations, service center router upgrades, credit union pc upgrade projects, service center switch upgrade projects, and ATM upgrade assistance by acquiring the proper resources and overseeing the project through to completion
Research and suggest new applications or solutions for business units throughout the credit union
Maintain technical knowledge of Suncoast products and software to assist staff with troubleshooting
Qualifications
Bachelor's degree in computer science or related field preferred (A comparable combination of work experience, certifications, and training may be substituted for education requirements)
3+ years of systems technician experience, including planning, administering, and implementing computer systems, switches, routers, and related software
Comptia A+ or MCA Desktop Administrator certifications
Ability to work a rotating schedule including non-business hours
Excellent knowledge and understanding of all credit union computer systems and software programs, including laptops, desktops, Windows OS, Microsoft Office products, and remote connectivity software such as RDP or VPN
Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve complex problems
Good written, verbal, and interpersonal communication skills to professionally interact effectively with members and staff
Ability to communicate information requiring explanation or interpretation
Must be able to maintain a high level of confidentiality
Skills
AI & Machine Learning
Analytics
Cloud Computing
Customer Service
Cybersecurity
Data Science
Project Management
Benefits
Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year
Flexibility: Remote, Hybrid and Onsite Schedules
Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
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