Systems Technician IV

PROVISIONAL APPOINTMENT

This is a provisional appointment opportunity.  Provisional appointments are temporary and valid until a priority or eligible list becomes available for the classification. Provisional appointments are valid for 150 days unless extended and approved by Civil Service Commission. If you would like to be considered for this position permanently, you will be required to complete the Civil Service examination process. If you are not selected to fill the position on a permanent basis, your provisional appointment will be terminated. For City Employees: if you hold permanent status in another classification, you will be reinstated back to the position you held before the provisional appointment. 

THE DEPARTMENT

The Technology & Innovation Department (TID) plans and develops the technology infrastructure for the City and provides a centralized resource for technology deployment and support throughout the City. The Department integrates people, processes, and technology to increase the efficiency and effectiveness of City services through the work of its 181 FTEs while operating on a FY 2024 annual operating budget of nearly $70 million and multi-year capital projects budget of $101 million. TID is organized into five bureaus: Business Operations, Digital Services, Enterprise Information Services, Infrastructure Services, and Technology Engagement & Support. The Department also manages LBTV, a production studio that develops custom programming and distributes City multimedia content via its broadcast TV station and social media platforms. Additional information about the department is available at www.longbeach.gov/ti.

THE POSITION

The City of Long Beach Technology & Innovation Department (TID) has an immediate opening for a full-time classified Systems Technician IV.  The position supervises and coordinates the Help Desk functions that support City departments. This position schedules, trains, and supervises the work of three Help Desk staff, ensuring that tickets are handled in a timely manner and that all staff provide excellent customer service.  The Help Desk team is composed of all System Technicians and is responsible for answering all Citywide calls regarding technology-related (including hardware and software) issues. Help Desk staff issues/assigns service requests for technology issues that cannot be easily handled over the phone.

• Under general direction, supervises and coordinates the activities of personnel performing help desk functions; 

• Schedules staff, establishes priorities and deadlines, assigns personnel and equipment; 

• Instructs, trains, and evaluates employees;  

• Establishes and adjusts work procedures to meet changing technology and processes;

• Analyzes and resolves or assists personnel in solving work problems;

• Prepares statistical and call analysis records;

• Arranges for contract service when needed;

• Observes and enforces safety regulations;

• Performs other related duties as required.

This is not an inclusive list for the Systems Technician I-IV classification.  A complete list of examples of duties is detailed in the Civil Service Commission-approved Systems Technician I-IV Classification Specification.

Applicants must meet one of the following options:

A.  Two-year college degree with major coursework in computer science or related field and one year experience equivalent to a Technical Assistant (proof required)*,

OR

B.  Completion of a certificate program or technical school in computer science or related field and one year experience equivalent to a Technical Assistant (proof required)*,

OR

C.  One year of experience in the classification of Technical Assistant with the City of Long Beach,

OR

D.  Four-year college degree with major coursework in computer science or related field;

Experience may be substituted for education on a year-for-year basis (proof required)*

• Proof of required documents, such as degrees and transcripts must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degree must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at time of filing.

DESIRABLE QUALIFICATIONS:

• Experience using Microsoft Office applications like Word, Excel and PowerPoint.

• Supervisory/lead experience

• Help Desk/Call Center experience

SUCCESSFUL CANDIDATE WILL DEMONSTRATE:

• Ability to supervise personnel, plan and organize work effectively, 

• Self-starter, dependable, diligent, amenable to performing tasks to advance project goals;

• Ability to exercise tact, judgment, and patience in assisting City staff and outside agencies;

• Ability to accept instruction and evaluation;

• Ability to complete assignments independently, accurately, and on time;

• Excellent organizational skills and ability to demonstrate attention to detail;

• Ability to effectively communicate both orally and in writing;

• Excellent interpersonal skills and the ability to lead and motivate a team;

This recruitment will close at 11:59 p.m. PST on Wednesday, May 22, 2024. To be considered, please apply online under "Current Openings" with your cover letter, resume, and required proofs (if applicable)  as PDF attachments at: www.longbeach.gov/jobs

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education (if applicable). The most qualified candidates will be invited to participate in further selection procedures. The selected candidate will be required to go through a background check and Occupational Health Services screening prior to appointment. Incomplete applications or applications that do not meet the minimum requirements will not be considered.

EQUAL OPPORTUNITY:

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6272 or email TIRecruitments@longbeach.gov

This information is available in an alternative format by request at (562) 570-6202. For hearing impaired, call (562) 570-6638.

An Equal Opportunity Employer.