Systems Support Technician

Johnson Controls, Inc. Birmingham , AL 35202

Posted 7 days ago

Description

  • External

What you will do The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by performing upload and download functions for National Account and Core Commercial customers. To succeed, our Programmers utilize knowledge of low to high end panels, video, and government. Our Programmers also assist with technical trouble-shooting and special programming projects. This position requires high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, Safewatch, Vista and DSC panels. How you will do it

  • Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech request or by scope of work.

  • Generates field service work order requests when unable to establish remote DLL session.

  • Completes data entry into programming if require when completing a download.

  • Resolves technical issues through research and investigation and responds back to appropriate parties via phone.

  • Performs and issues confirmations when panel download has been completed.

  • Other duties as assigned.

Qualifications

  • External

What we look for Required

  • Ability to multi-task; strong customer service, problem-solving, and communication skills.

  • High school degree or equivalent required.

  • Competency in Microsoft Windows / Office.

  • Must be a team player and able to work as business needs dictate Preferred

  • Demonstrated knowledge of all panel types and special programming projects.

  • Experience with alarm installation, DLL, technical support, or data processing preferred.

  • Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels.

  • 1 to 3 years of contact / call center experience. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ists Support Technician Birmingham AL

Publix Super Markets

Posted 1 week ago

VIEW JOBS 4/14/2021 12:00:00 AM 2021-07-13T00:00 Description This position will provide IT break-fix maintenance support encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems. Work schedule will largely be 08:00 - 16:30 at least five days per week and could include weekends and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team. Additional Information Please be sure to monitor your email including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. A Relocation/Household Good Shipment Allowance will NOT be provided. * Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.* Required Qualifications Candidate must live in or near the Birmingham, AL area or must be willing to relocate there upon acceptance of the position. Candidates living in adjacent areas may be considered based on driving distance. * Associates degree in Computer Science or equivalent experience * one year of PC/Technical support experience * basic understanding of Active Directory * basic understanding of IT hardware and industry standards * basic understanding of Windows Operating Systems * basic understanding of thermal and laser printing * analytical and troubleshooting skills * basic cable management skills * must be at least 20 years of age * must have a valid driver license and maintain an excellent driving record * ability and willingness to be on call, work evenings, weekends and holidays as needed and * willingness to travel out of town for extended periods of time * ability to lift up to 75 lbs. Preferred Qualifications * certifications in the field of electronics or Computer Science such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification * knowledge of Publix retail store operations * experience using problem reporting and ticketing systems * experience supporting Active Directory * experience managing individual parts inventory Publix Super Markets Birmingham AL

Systems Support Technician

Johnson Controls, Inc.