What you will do
Provide specialized technical support by performing upload and download related functions for National Account and Core Commercial customer. Position utilizes knowledge of low end, high end panels and special programming projects. Position requires high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, Safewatch, Vista and DSC panels, including special programming projects.
How you will do it
Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech request or by scope of work.
Generates field service work order requests when unable to establish remote DLL session.
Completes data entry into programming if required when completing a download.
Resolves technical issues through research and investigation and responds back to appropriate parties via phone.
Performs and issues confirmations when panel download has been completed.
Other duties as assigned.
What we look for
High School Degree or equivalent
Minimum three years alarm installation, DLL, technical support, or data processing experience preferred
Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels
Demonstrated knowledge of all panel types and special programming projects
Strong customer service and problem solving skills
What else you'll get
Supportive team environment, flexible schedule, a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Johnson Controls, Inc.