Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Systems Support Engineer

Expired Job

Grand Circle Corporation Boston , MA 02210

Posted 2 months ago

Celebrating its 30th year Grand Circle Corporation is a premier digital direct market organization and the leader in international travel, adventure and discovery for Americans over 50. Our mission is to help change people's lives, including those of our travelers, our associates, and people living in communities where we work and travel. More than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel, and Grand Circle Cruise Line.

We are seeking a Systems Support Analyst who will focus on troubleshooting and support for PC and Mac users as well as regular site surveys and support for satellite offices throughout Boston and
Southern New Hampshire.

Key Responsibilities:

  • Service and support for Apple and Lenovo (PC) workstations.
  • New user creation, hardware inventory & deployment, and quarterly site surveys of satellite offices.
  • Rotational On-call support.
  • Achieve overall excellence by managing expectations within end-users and fostering teamwork.
  • Ensure project goals are met within scheduling and budgeting parameters.
  • Provide subject matter expertise to technical and business staff.


  • 3+ years support experience with Apple and Microsoft products
  • Solid understanding
    • Active Directory
    • Exchange
    • Networking/VPN
  • Solid analytical skills, problem determination, and resolution recovery processes.
  • Excellent oral and written communication skills; ability to communicate effectively with peers, senior staff, and internal\external customers.
  • Ability to think on your feet and efficiently / creatively problem-solve issues.
  • Proven success working in a fast paced environment
  • Proven leader, individual contributor, and team player with ability to mentor and check ego at the door.
  • Personal transportation; able to drive to locations throughout Boston and Southern NH


  • Significant personal travel discounts
  • MBTA T pass subsidy of 75% or Parking subsidy of 45%
  • Generous Paid Time Off program & 9 company holidays
  • Flexible work options to support work life balance
  • Maternity and Paternity leave
  • Wellness program with on-site Health Coach, fitness center & complimentary fitness classes
  • Casual Dress code every day!
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Channel Systems Engineer Boston


Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Position Title: Channel Systems Engineer Location: Boston , New England area The Company: FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. FireEye has over 5,600 customers across 67 countries, including more than 40 percent of the Forbes Global 2000. The Role: The Channels Systems Engineer (CSE) is a partner-focused technical sales professional who provides high level pre sales support, training and guidance to Channel Partners and customers who would collaborate with the Channel and Territory Managers to recommend and develop appropriate customer solution offerings. The Channel Systems Engineer acts in a consultative fashion and is looked to as a security solution expert in his/her field by the account team, Channel Partners and customers. Responsibilities: * Provide pre-sales security solution assistance for sales opportunities to Channel Partners and customers. This Includes solution design, Proof of Value, demonstrations, installations, troubleshooting and training of the FireEye platform. * Define solution options and articulate the benefits of FireEye products. * Provide Channel Partner technical enablement and support * Keep Channel Partners up to date on product and service offerings and promotions. * Work closely with partners in the design and implementation/integration of the FireEye platform * Understand the Channel Partners business drivers and how to map these to a customer network platform, including identification of improvement areas in network design. * Provide high level technical advice and support to channels driving partner led opportunities Requirements: * Bachelor or Masters Degree in Computer Science or related discipline. * 7 plus years pre-sales experience in the computer network security industry. Additional Qualifications: * Excellent knowledge of security solutions and technologies across multiple technical environments and a solid awareness of the security landscape and offerings * Extensive experience in a hands on technical role, capable of deploying and managing Proof of Concept equipment in customer networks * Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with senior stake-holders and team members. * Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of the FireEye platform * Excellent knowledge of security solutions and technologies, including the following: * Linux, Network architecture/implementation/configuration experience and knowledge of packet flow/TCP/UDP traffic Firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS) Malware/security experience. * Understand and be conversant about FireEye competitors, their solutions, strengths, weaknesses, opportunities and threats. * Overnight travel throughout the region is required. FireEye is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Click here to view the full EEO/AA statement. * LI-RR1 Fireeye Boston MA

Systems Support Engineer

Expired Job

Grand Circle Corporation