Systems Support Analyst

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you've just discovered your passion for visual storytelling or you're already a pro.

MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 485,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn't mean sacrificing reliability.

MPB has raised multiple rounds of venture capital and private equity funding, most recently £50m Series D in April 2021, and is listed in The Sunday Times Tech Track 100.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

The Opportunity

Working as part of our global systems support team, you will be the sole point of contact for our employees in our Brooklyn office. This is a varied job where you'll be involved with providing day-to-day support as well as working on exciting wider IT-based projects.

This role would be part of our Technology team, based at our premises in Brooklyn. The role is primarily based onsite, with occasional remote working by prior arrangement.

Salary: $90,000

Key Responsibilities

• Providing hardware and software support in a mixed Windows/Mac environment

• Receiving, logging and resolving 1st and 2nd-line IT incidents and service requests

• Maintaining the company IT infrastructure including SaaS services, which include:

• Google Workspace Administration

• VPN Administration

• MDM Administration

• Software Licence Management

• Investigating, diagnosing and actioning all operational alerts; escalating where appropriate

• Providing support for global technology support initiatives

• Creating documentation for and training employees on the use of company resources and security policies

• Following documented procedures to manage secure access to IT systems for onboarding/offboarding

• Maintaining and creating knowledge-based articles

• Maintaining and managing standard office-based devices (AV/VC, printers, etc.)

• Procurement and administration of company hardware and software licences, including best-practice commercial approach alongside the Finance team

• Managing relationships with hardware and software vendors, including escalation of issues when required

• Ensuring that all operational security policies, processes and procedures are adhered to

• Developing new security policies as required

Skills & Qualifications

• Self-driven and ability to work well within a small global team

• Excellent deskside and remote support manner

• An understanding of network protocols and technology

• Understanding of the best practices within information security

• Knowledge of G-Suite administration

• Knowledge of Adobe, Office365 and any other software licensing

• Experience of working with Mobile Device Management (MDM) technologies

• Resilient, proactive and positive attitude

• Strong verbal and written communication skills

• Must have excellent analytical and problem-solving skills

Benefits:

• Competitive salary

• Generous PTO allowance

• Aetna Medical

• Company EAP

• Employee discounts

• Dog-friendly office

At MPB, we support our staff and their careers in every way we can.

As well as all the standard benefits, we have clear career frameworks in place so that you know where your career is going to develop.

The wellbeing of our employees is paramount and we provide private healthcare from your start date as well as access to our EAP to support your mental wellbeing.