JOB TITLE: Systems Support Analyst
DEPARTMENT: Mapping and Drafting
LOCATION: Kansas City, MO
PAY RANGE: Systems Support Analyst I: $46,400 - $58,000
Systems Support Analyst II: $56,800 - $71,000
Sr Systems Support Analyst: $72,000 - $96,000
Lead Systems Support Analyst: $84,800 - $113,000
Scheduled Work Hours: Monday
Under supervision, perform all aspects of updating and maintaining the Company's Geographic Information System (GIS) and Maximo databases. This includes:
Participating as a subject matter expert or leading special projects requiring spatial representation
Collaborating and travelling with EAM and OMS teams to align common spatial, mobile, and design components
Coordinating with the Change Management and Training function to deliver consistent documentation and support to the user community
Configure mapping, inspection, and dashboard applications in ArcGIS Portal
Develop and maintain automated processes, such as RPA
Produce and create data sets for internal and external customers
Analysis of asset and location data
Reporting and analysis of backlogged work to determine cause and resolution
Analyzing auto-posted, templated work orders for common errors and/or opportunities for process improvement
Posting work orders, includes the review and analysis of associated information for accuracy and completeness and identifying opportunities for process improvement
Posting and/or updating features of the GIS database
The Systems Support Analyst would be the primary support for design technicians and field personnel to resolve GIS data issues (including, but not limited to, Maximo, Maximo Spatial, Graphic Work Design, and OMS Mobile) in addition to assisting others within the Support Services department with issue resolution and understanding of the system. This will require being present with users in various locations.
The qualified applicant would have the ability to utilize GIS techniques and applications to provide a better understanding of certain variables in given geographic locations. They would have the capability to extract data from GIS software and use varying analysis methods and tools to arrive at results.
A bachelor's degree in Business, Computer Technology, Geography, or Engineering is preferred. Requires a minimum of 3 years of experience in geography or mapping software, map interpretation, legal descriptions, electric utility knowledge, or technical services. Knowledge and experience with, Schneider Electric, ArcFM, and ESRI mapping software applications preferred.
Skills, Knowledge and Abilities Required:
Position requires excellent knowledge of computer applications and related skills working with unrelated computer processes and methods. Requires constructive thinking to analyze, interpret or evaluate data or issues and process them in an accurate and high-quality manner.
Excellent oral and written communication skills and the ability to present information to other work groups in a concise manner. Prefer knowledge of the Company's GIS, CSS, Work Management, Outlook, and Office365 applications along with basics in word processing and spreadsheets. Must be able to work and resolve work process issues utilizing analytical thinking, creative problem solving and sound reasoning. Good administrative and technical abilities to deal with large volumes of data and deal with multiple priorities and projects. Must be able to process information in an orderly and timely manner, apply tact, diplomacy, reason and logic and recognize consequences or erroneous actions, concentrate on specific tasks and other required functions.
An excellent work performance record is required, including good attendance. Must demonstrate outstanding skills in interpersonal relations, self-motivation, organization and work effectively with others in a team environment and build relationships with all customers and work groups.
Licenses, Certificates, Bonding and/or Testing Required:
Must have a valid driver's license.
Office conditions with continual visual attention to performing work with a high degree of completeness, accuracy and quality. Occasional travel is required.
Evergy has a clear mission